MyDrive Connect connection issues in case of possible malware on the PC (Windows)


Userlevel 7
Badge +3
  • Paragon Vanguard
  • 29706 replies
Sometimes malwares might block the connection to a TT device (or any other network device). It is highly advised to run a few of these checks sometimes. In case of a large storage and many files (and huge amount of data) and on a non-SSD system, it might take a few hours easily.

Download:
- rkill.com (bleepingcomputer)
- tdsskiller (by Kaspersky)
- ESET online scanner (by ESET)
- Malwarebytes Antimalware (by Malwarebytes, the FREE version is enough, PRO not required)
- Super Antispyware (the FREE EDITION is enough)
- CCLEANER (the FREE version is OK, disable monitoring within if don't want background check)

Run (install all the above, but the rkill, as it doesn't require installation):
- In normal mode, run the TDSSKILLER and accept the terms and let it update.
- In normal mode, run Malwarebytes and update.
- In normal mode, run Antispyware and update.
- In normal mode, run CCLEANER and update.
- In normal mode, run CCLEANER. Clean all the rubbish, plus the registry too.

Restart the PC in "safe mode" (different Windows version have different ways to do - from XP to W7, press F8 at startup, in W8-W10, need to do some manual labour to achieve, GiYF :)), then keep this order:
- Run RKILL.COM, wait to finish.
- Run TDSSKILLER, wait to finish.
- Run CCLEANER, wait to finish. Again, the rubbish and the registry too.
- Run Malwarebytes Antimalware, wait to finish. When done, go to history and delete the whole quarantine.
- Run Super Antispyware, wait to finish. Use the high boost scan. Whatever it pops-up at the very beginning as rubbish extension in browsers or such, delete all.
- Run ESET online scanner, wait to finish. Search for all possibilities it offers (possible threats and so).
- Run CCLEANER, wait to finish. Again, the rubbish and the registry too.

Restart the PC and it should be all dandy again.

0 replies

Be the first to reply!

Reply

    Cookies

    At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media. If you're OK with this, you can continue using our sites. Allow Learn more or manage preferences

    Allow Cookie settings