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Question: TomTom Golfer - Original version & App compatability

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tablet, Golfer App compatability, Samsung SM-T310,

NormanKelly Author

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13 June 2017, 13:52

I have aTomTom golfer (original version). I had the My Sports Connect app on my Samsung SM-T310 tablet, however, recently it wasn't connecting with the watch and I couldn't update, so I uninstalled it. Now the PlayStore tells me the app is no longer compatible with my device. How is that - surely updates are about progress? Any help appreciated, thank you.
  • JürgenJürgen

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    13 June 2017, 14:21

    NormanKelly wrote:

    I have aTomTom golfer (original version). I had the My Sports Connect app on my Samsung SM-T310 tablet, however, recently it wasn't connecting with the watch and I couldn't update, so I uninstalled it. Now the PlayStore tells me the app is no longer compatible with my device. How is that - surely updates are about progress? Any help appreciated, thank you.

    Could it be that you're mixing up the apps? The TomTom Sports app is not for the Golfer watch. The former MySports app is now called TomTom Golfer.
  • NormanKelly Author

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    13 June 2017, 15:27

    Thanks Jürgen, I'm nearly certain it's the TomTom Golfer App I've been trying to install. That said I'll check it out on the tablet when I get home this evening and I'll be prepared to eat a large slice of humble pie if I'm wrong. :D I'll get back to you asap. Thanks Norman
  • NormanKelly Author

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    13 June 2017, 23:08

    Hi Jürgen, it was the Golfer app I was trying to download. Screengrab attached. Where to now? Thanks Norman

    1 Attachment

  • JürgenJürgen

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    14 June 2017, 15:52

    Hi Norman,

    I'm still waiting for more info on this. From what I know we don't black-list devices that haven't been tested by us so I don't really understand what is happening here.

    Jürgen
  • NormanKelly Author

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    5 July 2017, 12:59

    Hi Jürgen,
    Is there any resolution to this problem, it's been on-going now for 3 weeks. Not good enough really is it?

    thanks Norman
  • JürgenJürgen

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    5 July 2017, 14:12

    NormanKelly wrote:

    Hi Jürgen,
    Is there any resolution to this problem, it's been on-going now for 3 weeks. Not good enough really is it?

    thanks Norman

    Hi Norman,

    I sent another reminder.

    Thanks,
    Jürgen
  • NormanKelly Author

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    17 July 2017, 17:50

    Hi Jürgen,
    this is now on-going since 9 June and I'm totally fed up about it. Can you please let me know if there's a resolve to this issue? How bad is this from TomTom that you can't resolve a problem of your own making. Forum readers be advised - purchase if you will but be warned the customer support is thereafter is very patchy. :@
  • NormanKelly Author

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    7 August 2017, 12:25

    Hi Jurgen,
    Is there an update on this fiasco yet?
    Norman
  • NormanKelly Modbreak Author

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    11 August 2017, 19:40

    Is anyone in TomTom able to resolve this problem please. It would appear that Jùrgen is currently unavailable to reply.

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