Home

Question: TomTom XL will not update


Love_Metal327 Author

You can see here how much reputation Love_Metal327 has received from other members.

New Traveler
Replies: 0

10 May 2013, 06:52

I've been trying to update my tomtom  XL but have been having a lot of trouble. Every time I've tried to install "USA, Canada, and Mexico" the update gets about 75% completed, stalls, then fails. I've tried disconnecting/reconnecting my GPS unit, I've been on two different computers (a laptop and a desktop), I've tried restarting the updates multiple times and I still encounter the same issue "Error when contacting sever: the connection to the Tom Tom Server timed out." It's been over 90 days since my device was last updated and this has been the reason. I can't update my device if the server keeps timing out. Any advice?
  • Zsolt

    You can see here how much reputation Zsolt has received from other members.

    Paragon Vanguard
    Replies: 29668
    Expert (Android App)

    Expert (Android App)

    Expert (iPhone App)

    Expert (iPhone App)

    Expert (RIDER)

    Expert (RIDER)

    Expert (Car navigation)

    Expert (Car navigation)

    10 May 2013, 08:08

    Is it the original USB lead that you try with? Try maybe with another one (the shorter the better).
    Report map errors at: http://www.tomtom.com/mapshare/tools; Have a look at some TT official support videos here: tomtom.com/videosupport; Some old NAV2 PNDs (using TomTom HOME) are "End-of-life" devices with no support. For further information, see this: https://uk.support.tomtom.com/app/topic/name/end-of-life
  • gerardbarrault

    You can see here how much reputation gerardbarrault has received from other members.

    Neophyte Traveler
    Replies: 3

    13 May 2013, 18:57

    Hello,

    I donn't know if that is the problem, but maybe.

    I went to the TT site to update my One XL data. TTHome application open,my One XL connected and on.

    A window informed me that a new program was available. I just have to click on "Continue" . After download, the window comes back. No way to quit. The usual TT window appears few seconds then disappear and the TThome application closes.

    I downloaded also the " myTomTom SA" but the answer is " FAILURE Installation cannot proceed, as not all requirements were met." I do not understand anything.

    Thank you if someone can help.
  • Zsolt

    You can see here how much reputation Zsolt has received from other members.

    Paragon Vanguard
    Replies: 29668
    Expert (Android App)

    Expert (Android App)

    Expert (iPhone App)

    Expert (iPhone App)

    Expert (RIDER)

    Expert (RIDER)

    Expert (Car navigation)

    Expert (Car navigation)

    13 May 2013, 19:06

    You don't need MyTomTom. Uninstall the TT HOME with Revo Uninstaller and install it again.
    Report map errors at: http://www.tomtom.com/mapshare/tools; Have a look at some TT official support videos here: tomtom.com/videosupport; Some old NAV2 PNDs (using TomTom HOME) are "End-of-life" devices with no support. For further information, see this: https://uk.support.tomtom.com/app/topic/name/end-of-life
  • dhn

    You can see here how much reputation dhn has received from other members.

    Paragon Vanguard
    Replies: 26871

    13 May 2013, 19:06

    That model requires Home 2 from tomtom.com/home, NOT MyTomTom.

    Try completely uninstalling the current Home 2 application using the FREEWARE version of Revo Uninstaller. Get it here:

    [b][url=http://www.revouninstaller.com/revo_uninstaller_free_download.html" target=_blank>
  • gerardbarrault

    You can see here how much reputation gerardbarrault has received from other members.

    Neophyte Traveler
    Replies: 3

    23 May 2013, 17:23

    Hello,

    Thank you for your answer.

    I have a Mac and I do not have Revo uninstaller. In fact I did not needed it.

    I followed your proposal and downloaded the TT Home Rev 2.9.5.1974. My old version of TT Home.app  automatically updated.

    And I could access to MapShare.

    I never used the " Kudo" but I will do it right now.

    Thanks again.
  • gerardbarrault

    You can see here how much reputation gerardbarrault has received from other members.

    Neophyte Traveler
    Replies: 3

    23 May 2013, 17:28

    Hello,

    Thank you for your answer.

    I replied first to the message of " Elite voyager" which proposed the same method.
    Thanks again.