tomtom not responding after format


I tried to update my tomtom with didn't go to well. It wouldn't let me open any of my maps.

Followed support advice on the site, telling me to do a manual backup and to format my tomtom. Done that. Then it said to reinstall software. This is the fun part. I connect my device to my computer expecting tomtom desktop software to read my device so i can update it. But now tomtom home can not read my tomtom. But my computer see's it as a drive.

please help. 😞

Best answer by dhn 28 November 2018, 11:51

Anything here?:

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Userlevel 7
Anything here?:
Yes I have tried those steps. But am not sure about the root directory location.

What i read up online, was that on finder locate your device. Open the device and install folder there. Which is the root directory of the tom tom. Is that correct?

Thing is that nothing happened when i opened the tom tom home or when i restarted the application and the device. I followed every step.

It can't be the cable that am using because before i formated the tomtom i was using the same cable.

But just incase, is there a certain usb cable that needs to be used. Unfortunately i don't have the cable which came with it.

help please



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