Question: Tomtom no longer offering updates for xl !!


mick1963 Author

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New Traveler
Replies: 0

17 February 2017, 15:29

Recently connected my Tomtom XL only to be told that updates were no longer available for xl and I could get a discount quote for newer model.
Quote varied roughly between £167- £230.
I looked on line for a similar model and found a Tomtom Go retailing at £89.99 from Argos My concerns are why future updates cannot be free and why should I replace a perfectly good device that I can ill afford to replace.Or is it simply down to Tomtom wanting to make a profit ?
  • david holbeach
    Replies: 5

    18 February 2017, 00:09

    I received an email 1st February advising that updates had ceased on 15th November 2016. I asked why One XL users weren't notified before hand and was told "only those considered to be deserving customers were notified". I was made the same offer. This was a disgusting way to treat people who bought these devices in good faith. It is just a way to make money as the replacement Sat Nav's can be bought much more cheaply else where although probably without life time updates.
  • Zsolt

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    18 February 2017, 07:03

    Pretty sure that the GBP 90 GO model is not the same as the one they offered. There is a huge difference between the lower and higher end models. Anyhow, the reason why they've stopped the support for those is that it cost them a lot more to get the support done, then the actual income they have from the maps. Giving it for free wouldn't solve their problem. Most probably soon more models will follow from that range.

    If you just compare it with some smartphones, try to get any sort of update after 2 years at certain brands (especially Samsung). The models TT included now in their EoL "project" are mainly around 10 years old.

    Having said that, you can always sell the old model, as there is a high demand for parts at the right price. Taking that money plus the price of a map update, you can buy a new model with warranty (in the UK now for peanuts you can have even up to 4 years warranty), free maps and free traffic and speedcam information. It is a "nobrainer" to keep those old ones updated from a user point of view also, as they can stop working anytime soon (LCD issues, battery, GPS receiver, storage).
    Report map errors at: http://www.tomtom.com/mapshare/tools; Have a look at some TT official support videos here: tomtom.com/videosupport; Some old NAV2 PNDs (using TomTom HOME) are "End-of-life" devices with no support. For further information, see this: https://uk.support.tomtom.com/app/topic/name/end-of-life

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