Question

my Start 50/55 will not update error write thing help


HELP
This topic has been closed for comments

4 replies

Userlevel 7
Can you provide more information, please? What are you trying to update? where do you see the error? What is the error saying? Is the error in Home that you see it while trying to update a map?
yes when trying to update
Profile folder = C:\Users\Patrick\AppData\Roaming\TomTom\HOME\Profiles\nh6gxds6.default
Installation folder = C:\Program Files (x86)\TomTom HOME 2
Plugins folder = C:\Program Files (x86)\TomTom HOME 2\xul\plugins
Data folder = C:\Users\Patrick\Documents\TomTom\HOME
Version = 2.9.8.3722
Language = en-US
User name = xxxxxx@charter.net
Login status = User is logged in
Server = https://home.tomtom.com/redir/
Connection settings = Direct connection to the Internet (default)
Installed add-ons = Map status indicator 1.7.1, TomTom HOME default theme 1.0.2
Name = TomTom START
Device Code = AKxxxxxxx
Serial number = GUxxxxxxxxx
Capabilities = CarSymbol Caymann CaymannAlwaysOn DangerZonesCameras Durham HomeBackup InternalFlash Leeway LinkVolumeToSpeed MapShare MultipleMaps Newyork NotAutomotiveEmbedded PermanentMapCfg PlusEphemeris PlusOrRDSTMCTraffic PlusSafetyCamerasStatic RDSTMC RouteInfoBackToSummary SDK SettingsOverride SimpleMapBrowserButtonBar StartupImage SuspendImage TTS TTSCompressed TTSLoquendo700 Traffic USBAccessories VoiceBrowser ZeroVolumeSupported screensize=480x272
Storage devices = Internal Memory (F:) - Active
Installed Items = program/Navigator 9.510, startupscreen/splashw 1, suspendscreen/antitheftw 1, carsymbol/-default 1, carsymbol/Arrow Yellow 1, carsymbol/BlueCar 1, carsymbol/ClassCar 1, carsymbol/FamilyCar 1, carsymbol/FinnedCar 1, carsymbol/GreyCar 1, carsymbol/Oldtimer 1, carsymbol/RaceCar 1, carsymbol/RedCar 1, carsymbol/SportsCabrio 1, carsymbol/SportsCar 1, carsymbol/SUV 1, carsymbol/YellowCar 1, carsymbol/01_Dakota 1, loquendovoice/Français (CA) - Charlotte 700, loquendovoice/Español (CO) - Soledad 700, loquendovoice/English (US) - Susan 700, satimage/usa 2, ephemeris/Ephemeris 1457295508, voice/English(US) - Lori 4, voice/English(US) - Bonnie 4, voice/English(US) - Richard 4, voice/English(US) - Mandy 1, voice/GunnyR 1, voice/Cylon 1, map/United_States_2GB 950.6492, safetycamera/Safety_Cam_US_Canada_TomTom 52318
Error incident IDs = 423119931, 423121378, 423122331, 423122934, 423162432
* Computer info:

Operating system: Windows NT 6.2 (build 9200)
Free memory: 2147483647 bytes
User home directory: "C:\Users\Patrick\Documents\"
Home volume space: 39540 / 113920 MB
Temporary directory: "C:\Users\Patrick\AppData\Local\Temp\"
Temp volume space: 39540 / 113920 MB
Install directory: "C:\Program Files (x86)\TomTom HOME 2\xulrunner\"
Install volume space: 39540 / 113920 MB
External volume devices: F: [internal] 153 / 1885 MB
OS login name: "USER ID"
Host name: "Patrick-PC"
Date and time: 2016-03-01 15:19:13

* HOME info:

DLL Version: 2.9.8.3722
MapShare DLL Version: 2.9.8.3722
Language: en-US

* Connected device: "TomTom START"

ID: "AK5xxxxx"
Type: "Chelsea5_nonconnected_2048"
Serial: "GUxxxxxxxx

MapShare information:
Patch format version: 2.4
Map patch downloads: true
POI patch downloads: false
Feedback email address:
Patches to upload: 0
POI Subscriptions:

ttgo.bif file contents:
[TomTomGo]
DeviceName=TomTom START
DeviceVersionHW=START
DeviceSerialNumber=GU4xxxxxxx
DeviceUniqueID=AKxxxxxxxx
RamDiskVersion=20130404
BootLoaderVersion=55282
LinuxVersion=842337
ApplicationVersionVersionNumber=9510
ApplicationVersion=1234792.2
UserLanguage=English UK
UserName=xxxxxxx@charter.net
LastConnectionTime=Never
GPSFirmwareVersion=2.16.201 77382
BuiltInColorScheme0=Belgica
BuiltInColorScheme1=Brittanica
BuiltInColorScheme2=America
BuiltInColorScheme3=Germanica
BuiltInColorScheme4=Australia
BuiltInColorScheme5=Deuteranopia
BuiltInColorScheme6=Greys
BuiltInColorScheme7=Antarctica
BuiltInColorScheme8=Africa
BuiltInColorScheme9=Astra
BuiltInColorScheme10=Asia
BuiltInColorScheme11=Brasilia
BuiltInColorScheme12=Concordia
BuiltInColorScheme13=NewAnglia
CurrentColorSchemeBuiltIn=2
CurrentVoiceInfo=Susan
CurrentMap=United_States_2GB
CurrentMapVersion=950.6492
CurrentHomeLocation=46.58456,-90.89072,503 9th Ave W, Ashland WI
Traffic=N
CurrentFuelpricesType=
CurrentFuelpricesTypeString=
CurrentFuelpricesLastFullUpdate=
ValueRatio=BS21/bv7bLTEWSOrhg==
Features=PlusOrRDSTMCTraffic,PlusEphemeris,PlusSafetyCamerasStatic,HomeBackup,TTS,TTSCompressed,TTSLoquendo700,VoiceBrowser,LinkVolumeToSpeed,ZeroVolumeSupported,MapShare,Newyork,Caymann,CaymannAlwaysOn,Durham,Leeway,RouteInfoBackToSummary,CarSymbol,PermanentMapCfg,RDSTMC,InternalFlash,SettingsOverride,SDK,USBAccessories,SimpleMapBrowserButtonBar,MultipleMaps,Traffic,DangerZonesCameras
UnsupportedFeatures=PlusDownloadDynamic,PlusDownloadGeneral,PlusDownloadMap,PlusDownloadPOI,PlusDownloadScheme,PlusDownloadUpgrade,PlusDownloadVoice,PlusDownloadRingTone,PlusMessageNotification,PlusForceMessageNotification,PlusPushChannel,PlusTraffic,PlusWeather,PlusBuddies,PlusSafetyCamerasDynamic,PlusRoadConditions,PlusFuelPrices,PlusFuelPriceTimestamp,HDTraffic,Hercules,HerculesTraffic,Oxford,TrackMe,PlusTripReporting,OnDevicePayments,HidRemote,GPRSEngine,VoiceRecording,ASR,ASRCnC,TTSUncompressed,TTSNuance51,MP3,IPOD,MusicPlayer,PhotoViewer,PhotoJPGViewer,PhotoBMPViewer,Games,LinkVolumeToNoise,Itinerary,MAC,DepartureAdvisor,VehicleProfile,MapShareVehicleProfile,Handsfree,PhoneFeatures,3DCarModels,TextureRendering,ExtraSounds,UserSkin,RichPOI,FrequentDestinations,InternalModem,Prague,Bluetooth,HardDisk,SDSlot,Microphone,ExternalModem,SMSSupported,Keyboard,SupportKeyControl,SupportGetAMap,Work,WorkEnabled,WorkPromotion,WorkTuria,WorkMurcia,WorkBremen,WorkUsePlus,WorkStartUpPromotion,LiveServices,HTTPActivation,AltDefaultCarSymbol,MapOverlays,Documents,WarningSounds,ArrivalSounds
SupportedPatchTypes=3F
NrSupportedErrorTypes=138
UserPatchDatVersion=102
CompressedPatchVersion=200
MapServerPatchDatVersion=105
DeletedPoiDatVersion=200
ServerLineIndexDatVersion=102
ServerNameIndexDatVersion=102
MapShareSupportedProviders=243
CharacterSet=TTU
VehicleBrand=
VehicleModel=
VehicleOptions=

tthome.bif file contents:
[TomTomHOME]
UserName=xxxxxxxx@charter.net
IL #1: 'Internal Memory' 153 free/1885 total MB Block Size 32768 Media Name 'InternalMemory' serial $44648bef, Writable

* Connection Status:
Test1: Request Code of http://home.tomtom.com/media/suppliers/check.png: 200, (Success)
Test2: Request Code of https://home.tomtom.com/media/suppliers/check.png: 200, (Success)
Test3: Request Code of http://download.tomtom.com/sweet/application/releases/check.png: 200, (Success)
Test4: Request Code of http://download.tomtom.com/sweet/application/releases/check.zip: 200, (Success)
Test5: Request Status of http://download.tomtom.com/sweet/application/releases/check.zip for Byte Range: 206, (Success)



Mod Edit: Please don't personal information on a public forum.
Userlevel 7
If a map, you might try a manual install. See here:

http://www.tomtomforums.com/threads/how-to-install-a-downloaded-map-without-using-home.18197/

Cookies

At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media. If you're OK with this, you can continue using our sites. Allow Learn more or manage preferences

Allow Cookie settings