This FAQ address a rather simple issue which, however, can cause various sorts of problems and strange behaviour. The basic issue is that you might sometimes end up installing some software on both the internal memory of your device as well as the memory card.
The issues I've seen caused by this include (but are not limited to)
- Freezing on startup
- Rebooting (see also this FAQ [Rebooting device])
- TMC not working
- Various problems with the map
- Poor/no GPS connection
- Issues with Bluetooth connection with a phone.
- Issues with computer voices (the ones that read street names)
The problem is rather easy to detect and solve.
- First, remove the memory card from your device and test if there's any change in the behaviour
- To confirm, connect your device to your computer and access the memory card (shown as a removable drive in the File Explorer, or on your Desktop in Mac)
The internal memory is usually called either Internal or TomTom followed by a drive letter on PC and TomTom Disk on Mac.
If in doubt of which one is the internal memory and which the memory card, compare the sizes of the drives or remove the memory card from the device and see which drive disappears.
- You should have only map folder(s)* on the memory card, e.g. Western_and_Central_Europe_2GB, North_America, etc. (If you have installed music files, they should be in a folder called MP3)
- If theres anything else on the memory card, remove it
- (Re)start TomTom HOME and install any updates it offers. IMPORTANT: Always choose Internal memory (see comments below for more info)
- If TomTom Application is offered, repeat the update process until it is no longer offered
I hope this helps.
Disclaimer: Although these tips are provided by a TomTom staff member the forum Use Agreement applies.