Question

Error writing files while updating the TomTom ONE


  • Apprentice Traveler
  • 2 replies
Hello,

I'm trying to update my TomTom one iq routes device (version 2.9.91.411), but when it gets to 'Install to hard disk' it consistently gives me 'error writing file' messages and won't continue.

Any help on this would be appreciated. Thanks.


Here is the system information:

Profile folder = C:\Users\local_admin\AppData\Roaming\TomTom\HOME\Profiles\xezplag6.default
Installation folder = C:\Program Files (x86)\TomTom HOME 2
Plugins folder = C:\Program Files (x86)\TomTom HOME 2\xul\plugins
Data folder = C:\Users\local_admin\Documents\TomTom\HOME
Version = 2.9.91.411
Language = en-GB
User name = --
Login status = User is logged in
Server = https://home.tomtom.com/redir/
Connection settings = Direct connection to the Internet (default)
Installed add-ons = Map status indicator 1.7.1, TomTom HOME default theme 1.0.2, Emulator 8.415.1240.1
Name = TomTom ONE IQ Routes Edition
Device Code = AKWGNBAE5E
Serial number = PSxxxxGxxxxxx
Capabilities = ArrivalSounds Bluetooth CarSymbol Caymann Documents Durham Handsfree HomeBackup InternalFlash Itinerary Leeway LinkVolumeToSpeed MapOverlays MapShare Newyork NotAutomotiveEmbedded PlusBuddies PlusDownloadDynamic PlusDownloadGeneral PlusDownloadMap PlusDownloadPOI PlusDownloadRingTone PlusDownloadScheme PlusDownloadUpgrade PlusDownloadVoice PlusEphemeris PlusFixedSafetyCameras PlusFuelPrices PlusMessageNotification PlusMobileSafetyCameras PlusPushChannel PlusRoadConditions PlusWeather RDSTMC Ringtone SDSlot SmsReceivedSound StartupImage SuspendImage TTS TTSCompressed TTSLoquendo700 Traffic VoiceBrowser VoiceRecording WarningSounds screensize=320x240
Storage devices = Internal Memory (E:) - Active
Installed Items = startupscreen/splash 1, startupscreen/splashw 1, suspendscreen/antitheft 1, suspendscreen/antitheftw 1, carsymbol/-default 1, carsymbol/Arrow Yellow 1, carsymbol/BlueCar 1, carsymbol/ClassCar 1, carsymbol/FamilyCar 1, carsymbol/FinnedCar 1, carsymbol/GreyCar 1, carsymbol/Oldtimer 1, carsymbol/RaceCar 1, carsymbol/RedCar 1, carsymbol/SportsCabrio 1, carsymbol/SportsCar 1, carsymbol/SUV 1, carsymbol/YellowCar 1, satimage/eux 4, voice/Dansk - Brigitte 4, voice/Deutsch - Werner 4, voice/Deutsch - Lisa 4, voice/English(UK) - Tim 4, voice/English(UK) - Jane 4, voice/Español - Marta 4, voice/Français - Jacques 4, voice/Français - Catherine 4, voice/Italiano - Chiara 4, voice/Nederlands(NL) - Bram 4, voice/Nederlands(NL) - Eva 4, voice/English(Irish) - Sean 7, voice/English(Irish) - Kathy 7, voice/Nederlands(B) - Lucie 4, voice/Norsk - Liv 4, voice/Svenska - Astrid 9.3, voice/Norsk - Jorgen 4, voice/Svenska - Patrik 9.3, voice/Español - Antonio 4, voice/Dansk - Nils 4, voice/Italiano - Roberto 4, voice/Português - Joaquim 4, voice/Português - Catarina 4, voice/Suomi - Kati 9.4, voice/Suomi - Matti 9.4, voice/Nederlands(B) - Bernard 4, voice/Catalan - Maria 4, zipcode/GreatbritainPostal_TeleAtlas 801, map/United_Kingdom_and_Republic_of_Ireland 825.2157, poi/FuelStationsEU 900002, fuelprice/FuelStationsEU 1406534400, safetycamera/Safety_Cam_UK_Premium 44098
Error incident IDs = 286733027
* Computer info:

Operating system: Windows NT 6.1 (build 7601, Service Pack 1)
Free memory: 1269948416 bytes
User home directory: "C:\Users\local_admin\Documents\"
Home volume space: 175493 / 240526 MB
Temporary directory: "C:\Users\LOCAL_~1\AppData\Local\Temp\"
Temp volume space: 175493 / 240526 MB
Install directory: "C:\Program Files (x86)\TomTom HOME 2\xulrunner\"
Install volume space: 175493 / 240526 MB
External volume devices: E: [internal] 1731 / 1958 MB
OS login name: "USER ID"
Host name: "SA-LT-W7-05771"
Date and time: 2016-09-30 00:13:37

* HOME info:

DLL Version: 2.9.91.411
MapShare DLL Version: 2.9.91.411
Language: en-GB

* Connected device: "TomTom ONE IQ Routes Edition"

ID: "AKWGN BAE5E"
Type: "one2009_plus_2048"
Serial: "PSxxxxGxxxxxx"

MapShare information:
Patch format version: 2.4
Map patch downloads: true
POI patch downloads: false
Feedback email address:
Patches to upload: 0
POI Subscriptions:
IL #1: 'Internal Memory' 1731 free/1958 total MB Block Size 32768 Media Name 'InternalMemory' serial $6f0ecbbd, Writable
one2009_plus_2048 Backup 'Backup 20140728 1129' @ 20140728 1129, 207 MB
No backups.

* Connection Status:
Test1: Request Code of http://home.tomtom.com/media/suppliers/check.png: 200, (Success)
Test2: Request Code of https://home.tomtom.com/media/suppliers/check.png: 200, (Success)
Test3: Request Code of http://download.tomtom.com/sweet/application/releases/check.png: 200, (Success)
Test4: Request Code of http://download.tomtom.com/sweet/application/releases/check.zip: 200, (Success)
Test5: Request Status of http://download.tomtom.com/sweet/application/releases/check.zip for Byte Range: 206, (Success)

Mod edit: Please do not post any personal information on public forum!
This topic has been closed for comments

4 replies

Userlevel 7
What were you trying to update? A map? If so, maybe a manual install. See here:

http://www.tomtomforums.com/threads/how-to-install-a-downloaded-map-without-using-home.18197/
Thanks for your reply. Not sure what it was, there were several things I think. I had a look at that link but there is no /map folder under that TomTom directory....
Userlevel 7
If your operating system is, for example, Windows 10, you may need to look at a different path.

Something like: C:\Users\Owner\Documents\TomTom\HOME\Download\complete\map

(I've made an edit to the contents of the link)
Still no /map folder under any of the TomTom folders...

Would it help to uninstall TomTom on my computer and then reinstall it?

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