My ease displayed the warning that the maps were xx months old and to get the free user updates (or somethiing like that.) I downladed and installed the "home" program, plugged the Ease in and waited. And waited. The icon indicating that there was no device connected remained. Tried reinstalling, rebooting, etc. Still no device. I unplugged the ease. It locked. Nothing would power it down. Could hold in the power button for a minute. Finally the battery died. I recharged it. Now it won't run at all. Just the Tomtom logo appears. Can't get past that - and the software still indicates that there is no device connected.