Best answer by LAURE123
If your device is a VIA 135 TomTom Home software isn't intended for your device. You must use the software MyDrive Connect (MDC).
I read your previous topic. So you have checked that your device is not EOL. I guess you never updated it. With MDC you can't save your map to your computer. Your map is linked to your TomTom user account and saved only on TomTom servers.
Look at this FAQ:
A tip, doesn't do all the updates at the same time. The NavCore (internal device software) first and alone. For this uncheck the other updates. Then the map alone, etc...
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