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Question: TomTom Go 710 won't turn on anymore

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tomtom, screen, go, 710, sound, go710_charging,

s1h4d0w Author

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Replies: 3

11 July 2011, 02:08

Hey there,

 

I would like to ask some help regarding my dad's TomTom Go 710.

 

It has always worked perfectly, but a few days ago it wouldn't turn on anymore (after not using it for a few weeks/months).

When pressing the power button the green LED lights up, as long as you keep holding it.

The screen stays black and the drum/bongo sound does not play.

 

We tried the reset button and we tried putting it on the charger (plugged into the wall) for 24 hours straight, still nothing.

When we first bought it there were some problems, but nothing that couldn't be fixed with a reset and/or update.

 

Can anyone tell me if this is fixable, maybe by replacing a simple component?

We still have to open it up because I don't have any torx screwdrivers.

 

Any help would be great, and if you need any more information I'd be glad to provide that to you!

 

30 comments

  • s1h4d0w Author

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    18 July 2011, 20:01

    My apologies for the double post, but does no-one have an answer to the problem?

  • Tuxman

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    18 July 2011, 23:49

    Hiya...sorry but I don't know the answer...just a tomtom 710 with exactly the same problem, I have emailed Tech support too but waiting for an answer that I will post here if any help...

     

    Surely someone out there should know something?!?

     

    just want it to work for my holiday, especially as I bought maps now!!! :smileysad:

  • pavko79

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    26 July 2011, 21:53

    Hold reset and start button together  for 30 seconds. Should work after that.

  • Tuxman

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    26 July 2011, 22:20

    if only it was that simple...I have tomtom support helping me with it but i dont think I will get it working before I go away :smileysad:

  • pavko79

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    Replies: 4

    27 July 2011, 01:27

    Can you see any green light on when you charging device ? If is on your device is still alive. Try reset as I said before. If no green light device may died.
    My go710 was nearly in the same state but  still working fine and will be.

  • bconde

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    27 July 2011, 02:41

    I have a 510 but with the same symptoms....Tech Support pretty much told me it is dead, there are no plans to provide service or parts for it, and I need to just buy another one.

     

    Guess I'll be dumping TomTom and using my turn-by-turn service on my cell phone.

  • CoreDefence

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    Replies: 10

    31 July 2011, 11:28

    As posted elsewhere, check to see if the little rubber seating stud is in place Go to the link below, select GO 710 and scroll down to the pics. At the top of the right hand pic you see the little rubber stud. If yours is missing that's the problem. Contact TomTom customer service for a replacement.  

     

    http://uk.support.tomtom.com/app/answers/detail/a_id/6965/?locale=en_GB

     

  • CoreDefence

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    4 August 2011, 20:20

    Update:

    Yesterday I got back from a 1000 mile, 3 day trip round England and Scotland. Charging trouble started on the first day and by the end of the day I just packed up my TomTom and navigated via my phone. When I got home I charged the unit on the home docking station and managed to get a (full?) charge into it. Went out today on a 200 mile round trip and the unit appeared to work OK but when I arrived home the charge in the battery was at minimum. I put it straight into the home docking station but couldn't get charge to start. Eventually the unit switched itself off and now fails to start up, completely dead.

    So, my satisfaction that the rubber grommet was the solution was premature. Back to Tomtom customer service.   

  • s1h4d0w Author

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    5 August 2011, 23:33

    Thanks for all the replies!

    My dad brought home some torx screwdrivers and we got the case off.

    Problem is that the chip that has the reset rubber on it is encased bij the aluminum (?) frame.

    So I'll have the take the whole tomtom apart to get to the reset button since it doesn't seem to work anymore.

    Light on the TomTom still burns when pressing the power button though.

     

    Ah well, it's worth trying.

  • NC
    NC

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    6 August 2011, 01:29

  • eddykitchen

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    4 October 2011, 22:17

    I have the same issues as others have listed below only to call customer support and get the run around.  The customer service agent says that he cannot help me with my GO710 because they don't make it anymore and do not even carry parts or accessories for them.  How can a manufacturing company produce an item only to have it go obsolete in 3 years telling your clients that they have spent $600 for nothing.  TomTom has a poor business plan when it comes to treating clients this way and I certainly would welcome just one TomTom representative to make suggestions or at least offer us a new unit for our troubles.  This way they might convince at least a few of us that we are considered valuable customers and make it worth it for us to buy their products in the future.  I couldn't even get a phone number for a US based office where I could call and discuss this further with a manager with authority!  Lame.

  • NC
    NC

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    5 October 2011, 03:40

    GO710 is a 2006 model.  If you really like to keep your GO710 running, you can get a replacement battery from ebay easily.  Just follow the instruction I provided earlier.

  • eddykitchen

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    6 October 2011, 16:11

    This is not just about a battery.......this is about supporting these older products so that we can continue to use the product that we have.  See below my response to TomTom for their lack of help or support over this matter.


     


    Elaine or other:


     


    Your answer is simply not acceptable!  If you do not intend to support your products for a period of longer than 5 years then you should not be making the products at all!  And you clearly should state that on all your advertising, instructions and on the box.  It is unfair advertising and I will be contacting the US Chamber of Commerce and International Trade Organization regarding this matter along with making up publicly known that you do not intend to support your products.  It is a major investment ($600+) for most people who purchase these units to have and hold them for as long as possible.  I could understand for a battery to go bad and have to find a comparable battery online but it is unacceptable for your docking station to go bad and the company not have backup equipment to support your clients.  TomTom is NOT supportive if you cannot provide this equipment to me for the continued use of your product.  That is why people buy GPS systems from other manufacturers and certainly shows a poor business plan for TomTom to expect to do business in the USA while not having a support or repair center here for these types of problems.  You could at least offer your clients with these older systems that you offer no support or repair services for , a new updated GPS by TomTom so that they would continue to use your products and buy into your business plan.  However, everyone that I have talked to simply says that I cannot help you!.  So please have one of your upper management call me directly below and explain how your company would like to move forward.  If you google this issue online then you will see how it is already spreading over the internet about your lack of support for these older units.  People are quickly learning that they need to buy your competitors GPS systems for long term support and quality.


     


    Kind Regards,


     


    Eddy Kitchen


    P xxx-xxx-xxxx  


     


     


     


    From: TomTom Support Team [mailto:tomtom_us@mailgb.custhelp.com]
    Sent: Tuesday, October 04, 2011 7:33 PM
    To: xxxxxxxxxxxx@xxxxxxxxx
    Subject: $600 for nothing [Incident: xxxxxx-xxxxxx]


     


     


    Dear Sir or Madam,


    Recently you requested personal assistance from TomTom Customer Care.


    Below is a summary of your request and our response.


    You can reply directly to this email.


     


    If we do not hear back from you within 3 days, the incident will be closed automatically but you can still update it within 28 days.





    Alternatively, you can click here to reply using our online form.


     


     



















































     Subject



    $600 for nothing



     



     Discussion Thread



     Response (ST Elaine)



    10/04/2011 07:33 PM



    Dear Eddy,

    Thank you for taking the time to contact TomTom Customer Support. My name is Elaine and we are always happy to help.

    I understand that you are unable to get the parts of the TomTom device that was purchased 3 years ago.

    Eddy, TomTom does not provide support for devices that are out of warranty. Also, at this time, we do not have the facilities to perform paid repairs for devices that are out of warranty.

    Although you may be able to locate the parts in a third party repair center online, we must advise you that we do not currently support any of these repair centers. As such, any repairs that you choose to pay for through a third party is done at your own risk.

    Here are some links for the TomTom repairs:

    http://www.pdasmart.com
    http://www.fixya.com/repair/gps_devices
    http://www.portatronics.com/index.php?cat=c78_TomTom.html&page=2

    We hope you find this information useful. We want you to know that, we will be there for you and we do value you as a customer. Your satisfaction is our prime concern.

    Thank you for choosing TomTom for your navigation needs. If you have any further questions or comments, please email or call us at 866-486-6866 Monday through Friday, 7:00 AM until 11:00 PM EST or Saturday, 9:00 AM until 8:00 PM EST. Thanks again for writing.
    At TomTom, we believe in showing you the way, the easy way.

    Should you wish to update your TomTom question, please log in to your TomTom account via the TomTom website and do the following:

    -Click on 'Support'
    -Select 'My Questions History'
    -Click on the title of your question then click on 'Update Question'

    With Best Regards,

    Elaine
    TomTom Customer Support



     Auto-Response



    10/04/2011 03:54 PM



    Title: Ordering from countries not supported by TomTom website
    Link: http://us.support.tomtom.com/app/answers/detail/a_id/15300

    Title: Problem receiving LIVE Services
    Link: http://us.support.tomtom.com/app/answers/detail/a_id/10383

    Title: Using a Lifetime Map Update Service promotion code
    Link: http://us.support.tomtom.com/app/answers/detail/a_id/12291

    Title: Contact TomTom Support
    Link: http://us.support.tomtom.com/app/answers/detail/a_id/4221

    Title: Check order status
    Link: http://us.support.tomtom.com/app/answers/detail/a_id/12204



     Customer (Eddy Kitchen)



    10/04/2011 03:54 PM



    Can someone explain to me why I bought a TomTom GO710 when just 3 years has passed and now you don't have parts in stock so that I can continue to use the unit? If someone can help me out then I would appreciate it since the customer service dept out of mexico cannot and has no authority to!
    Eddy Kitchen
    xxx-xxx-xxxx



     



     Question Reference #xxxxxx-xxxxxx































    Product Level 1: 



    Car Navigation



    Product Level 2: 



    GO 510



    Category Level 1: 



    How to questions



    Date Created: 



    10/04/2011 03:54 PM



    Last Updated: 



    10/04/2011 07:33 PM



    Status: 



    Waiting




     



    Got a question? Ask the TomTom community on TomTom Discussions.


    [---001:002808:17034---]


     


    Mod edit: Removed personal information.

  • Stefan

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    6 October 2011, 17:56

    A docking station for the Go 710 is available at the following website:

     

    http://www.amazon.co.uk/TomTom-GO510-Additional-Home-Dock/dp/B000FEKEM0

     

    Note: Please remove your phone number from the posted message, writing personal information isn't allowed on the forums:smileywink:

     

    At the upper right corner of the message select options, click on 'edit reply'.

  • scubafish

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    27 March 2012, 04:59

    Try putting it on charge for a couple of days.

  • Jojaber

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    7 July 2012, 01:40

    Finally found the solution to the power on problem with the TT GO 710.  After having tried many tips like press reset for 30 seconds, with or without card inserted, with or without pressing the power button, no cure.  I disassembled the unit, disconnected the battery, tried again and sometimes in the past a combination of the above solved the problem temporarily.  But, ... just temporarily.. Last Month I replaced the battery and thought that should have solved the power-on problem. But, again just temporarily.

    Now I have read a hint that if you put the unit on the charger and the green light is on, this does NOT mean that the unit is charging. When putting pressure on the unit the green light may shine a bit brighter.  Only then the unit is charging.  You will be able to power on the unit while applying pressure.  After playing a bit with the pressure the green light may stay bright and the battery charges correctly.

    The difference in the led brightness is not much, but watch closely and you will see it.

     

    So finally the problem was in the connection from the charger to the unit.

  • scubafish

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    7 July 2012, 04:19

    Glade to here you solved your problem.

  • rikkki

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    18 July 2012, 23:37

    Not sure if this will help any of you but I had a similar problem some years ago when we were still able to get tech support.    If you turn the unit over and look inside where the connection pins are at the back, the panel that is furthest into the unit, mine is a pale green colour, at either end there a little reset points.  I had to use a straightened paperclip to press and hold for a few seconds and this reset the unit and it worked fine after that.  I have had to do it once more since and it has worked fine.  Sorry this isn't a very technical response but if your unit is not working anyway, it's worth a try.  Good luck

  • Katy

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    4 December 2012, 13:21

    We had this problem, and tried every suggestion on the forum.  We had one last try before throwing it away, and it turned out the the charger on the wall was not making a good connection.  Once this was improved, the unit worked fine.  Hope this helps others.

  • royg

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    12 February 2013, 22:29

    My Tom Tom Go 710 would not turn on, I read through the forum and found the answer.

    If you hold the on/off button and the reset button together in my case approx. 1 minute it should restart for you as mine did.

    This does work, I hope this will be helpfull.

  • Jason75

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    17 March 2013, 00:29

    To revive an old thread. What would cause a 710 unit to charge fine through the dock with the AC charger plugged in to it, but not charge through the USB cable or the car charger in either the home or mobile dock. The battery is good and holds a charge.

  • Zsolt

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    17 March 2013, 12:09

    Faulty USB lead or CL charger?
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • Jason75

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    17 March 2013, 15:14

    Im thinking possibly a bad pin to pin connection in the docking contacts. There is no USB "in" on this unit, it is all through that multi-pin dock. It could be something on board. But the AC adaptor would be converted to DC by the time it gets to the dock so all external power would seemingly present the same to the unit. I will have to think it out some more. Unit doesnt recognize anything but AC power, "sees" no current through USB to dock or car charger. Current through AC adaptor plugged in to dock. Given that both the home and mobile docks/mounts react the same, it likely means the issue is further inside unit? This thing navigates perfectly and has updated maps. That's why I am trying to fix it.

  • MikkoKMikkoK

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    20 March 2013, 12:20

    Hi all,

    GO 710 does not charge through the USB connector. Only with a DC charger.

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version.
  • Barryabs

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    4 July 2013, 23:18

    Sounds like you need a new battery. Mine did the same, sourced a new battery through amazon and it Now works fine. Newpower99 supplied an instruction cd and tools for £24. Easy to do. By the way, the rubber pad near the reset button has no effect on the unit working, covered mine with tape to keep the dust out. Hope this helps
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