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Question: Software update GO 920


JanNeels Author

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Apprentice Traveler
Replies: 0

25 February 2012, 15:31

I Have a GO 920 and subscriptions for HD Traffic and maps.

 

I received an email that I should NOT download the new applicattion version 9.400 because HD Traffic would not work anymore.

 

If I connect my device to tomtom home I see that it is impossible to uncheck the update.

 

There are also new maps for me.

 

Please advise me on what I should do next.

 

Kind Regards,

 

Jan Neels

  • dhn
    dhn

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    Exalted Vanguard
    Replies: 14156
    Expert (Car navigation)

    Expert (Car navigation)

    25 February 2012, 15:37

    Read the following thread starting at post 14:

     

    http://www.tomtomforums.com/t25167-cannot-de-select-application-update.html

     

    Once you follow the instructions for changing the value of the file mentioned on your computer, you'll be able to uncheck the need for the application update.

  • perthcpl

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    Apprentice Traveler
    Replies: 1

    7 April 2013, 08:59

    I thought I was doing the right thing by updating but like so many my GPS doesnt work. Ive tried some links to resolve problem but they dont seem to go anywhere

     

    What is the resolution

     

     

     

     

    Hi    

    like so many i thought I was doing the right thing by updating but find myself with a useless unit I tried some forums but the help links dont seem to work. Shame as this unit is user friendly unlike the built-in I have

    I want my tom tom back, Whats the solution?

     

    I

     

     

     

     

     

     

     

     

     

    /

  • Zsolt

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    Replies: 24212
    Expert (Android App)

    Expert (Android App)

    Expert (iPhone App)

    Expert (iPhone App)

    Expert (RIDER)

    Expert (RIDER)

    Expert (Car navigation)

    Expert (Car navigation)

    8 April 2013, 08:05

    1. Save everything from the device, using Explorer (or Finder on Mac), include all the files (hidden as well). It is also known as a manual backup: http://uk.support.tomtom.com/app/answers/detail/a_id/13354/

    2. Then format the internal storage (or memory card, depending which one you use) of your device. Use the COMPLETE format, not the quick. http://uk.support.tomtom.com/app/answers/detail/a_id/12412/

    3. Go to TT HOME, Manage my "DEVICE", delete everything from the hard drive and try the update again (in the new TomTom HOME app it is on the second page). At this point you might have to disconnect the device a few times and switch it ON/OFF to enable it to setup some important stuff.

    4. Copy your voices and post codes back to the device (also the maps if that didn't download either).
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***

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