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Question: cannot connect TOMTOM model 1ex00 to tomtom home


jessv Author

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Master Traveler
Replies: 3

20 May 2012, 14:54

Hello everyone,

 

I have a tomtom model 1ex00, I have not used it in a long time. I have just connected it to my mac powerbook to update it and download maps of the uk. 

 

Once I plug it in to the computer it is recognized. I downloaded and installed my tomtom to begin my task, however mytt doesnt see that the device is connected. I have tried restarting the device, unplugging replugging etc. to no avail. please help.

 

 

  • Sid_James

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    Replies: 32

    20 May 2012, 15:21

    Does that model use TThome, or myTT?  You can't choose, it has to be the one designed for your model.

  • jessv Author

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    Replies: 3

    20 May 2012, 15:25

    i do not know- i have tried it with mytt and it isn't recognized and gives no reason why. 

     

    i consulted the connect to device page

     

    http://uk.support.tomtom.com/app/answers/detail/a_id/7375/c/2356

     

    which says Note: The following navigation devices do not connect to HOME: GO 1000 series, GO LIVE 800 series, Via series, Start 20 series, Start 60, Blue&Me TomTom 2 LIVE, Sony XNV, TomTom Connect

     

    my model is not listed so i assumed it was mytt that worked not HOME. 

     

    please help. 

  • Sid_James

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    20 May 2012, 15:32

    I'm a little confused, as your post title says "tomtom home", but your post says myTT. Have you never connected the device before?

    I would guess that your unit uses HOME, as the list above shows products that connect to myTT, and yours isn't on it.

    It's a free download.

  • jessv Author

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    Replies: 3

    20 May 2012, 15:43

    Hi Sir, sorry for the confusion. It seems now that i have downloaded home it works, it does not seem to work with my tt

     

    Are there any ways to download maps for free?

     

  • Sid_James

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    20 May 2012, 15:53


    jessv wrote:

    Are there any ways to download maps for free?

     


    eerrrrrmmm, not unless Tomtom start giving them out for free.  You have to pay for a map upgrade.

  • jessv Author

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    20 May 2012, 16:05

    ok - i understand that but i saw the map share program and joined with a hope - but it seems that the shares are only avail for the country you originally purchased for is that right? 

     

    such a strong restriction if it is. thank you. 

  • Sid_James

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    20 May 2012, 20:27

    mapshare does not mean you get other people to share whole map for free, or otherwise. People make small changes to the map on their own device (like a road is only one way, or the speed limit has changedd), and then they upload those changes to mapshare. (Not all devices have a mapshare option, but most do.) If you choose to you can download those changes.

  • Singh98

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    11 June 2013, 05:24

  • Zsolt

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    11 June 2013, 08:26

    @Singh98: ?
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • MikkoKMikkoK

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    11 June 2013, 14:34

    Hi jessv,

    Please, check your device model at https://uk.support.tomtom.com/app/answers/detail/a_id/9508

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version.

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