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Why can't I get the voices I previously paid for (eg Monty Burns) on my GO6200?


I paid good money for a range of voices on my previous TOMTOM so that there was some light entertainment whilst travelling. Now, because the GO6200 does not allow access to MyDrive Connect I can't access any of the facilities I paid for. How do I get my money for those voices refunded?
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Best answer by dhn 12 January 2019, 18:45

You can ask Support to add the voices to your account to download using WiFi:

🇬🇧 United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.

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Userlevel 7
You can ask Support to add the voices to your account to download using WiFi:

🇬🇧 United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Thanks for that - I'll try calling them next week. It begs the question - why is it not available on my account anyway?
I have just spent 20 minutes talking to TomTom and they seem to have lost the plot. They would, very reluctantly and only because 'you are a loyal customer' only transfer two of the seven voices. They also say that the voices are time limited from date of purchase - however, there is absolutely no indication of that limitation at the time of purchase. In short, you can only get a maximum of two voices back and no refund for the others. Poor show TomTom.
Userlevel 7
Badge +3
Hi @Terrycrane

Reactivated most of the voices back on your account, so you should see them available for download when the device is connected to a WiFi internet connection...

Not all voices will work on the new models so I activated the compatible ones...

Regards
Vikram 🙂
Aha! So it is possible to get them back, despite what I was initially told. Thankyou VikramK.

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