Via 53 microphone not active after received a destination from smartphone

In Via 53 device, the microphone is not active after received a destination from smartphone.

Only way to wake up the microphone and ear my commands is to click on menu on mic icon.
After that i can wake up it telling "hello tomtom".

But at start, after what it received a new destination from smartphone app if i tell "hello tomtom" nothing happen, never.

I an forced to activate microphone manually the first time, and after that moment i can always tell "hello tomtom" and it ear all my commands.

I think is a software bug.
Can fix it?

Thanks a lot.

2 replies

Userlevel 7
Badge +2

If your turning Voice Control on using....
Tap 4Dot (.... Menu) --> Voice Control

Tap 4Dot (.... Menu) --> Setting --> Voice Control....
Start voice control when I say "Hello Tomtom" Set to ON

Probably you did not read accurately what i writed.
The option is yet set to ON.
Infact when i turn on the device it hear my voice and execute voice commands.

ONLY if it receive a destination from the smartphone it stop to hear the voice!



    At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media. If you're OK with this, you can continue using our sites. Allow Learn more or manage preferences

    Allow Cookie settings