Solved

GO 520 WIFI - Can't get past Home Page


Hi, got my new GO 520 Wifi yesterday, hooked it up to my iMac, charged it, downloaded Australian & US maps, made sure all up to date and turned it off. This morning it will not go past what I guess is the Home Page, photo attached. Have been charging it for over 2 hours, pressed the reset button for some 30 seconds with drum roll but same result. Looking forward to some ideas, many thanks, Peter

icon

Best answer by bojangles 10 January 2019, 00:34

Many thanks Vikram, I have worked it out. It was my SD card which I used in my previous TomTom. I had to re format it even though it told me originally no need. All good, thank you 😊

View original comment

2 replies

Userlevel 7
Badge +3
Hi @bojangles

Welcome to the community!

A soft reset in most cases resolves such issues, but this at point I would suggest that you report this to the customer service.

Regards
Vikram 🙂
Many thanks Vikram, I have worked it out. It was my SD card which I used in my previous TomTom. I had to re format it even though it told me originally no need. All good, thank you 😊

Reply

    Cookies

    At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media. If you're OK with this, you can continue using our sites. Allow Learn more or manage preferences

    Allow Cookie settings