FAQ - Bluetooth® connections

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The new GO Wi-Fi®️ devices have 3 (2 for the GO x200 series) different Bluetooth®️ profiles for the different features. Here are some tips for setting them up and troubleshooting problem situations.
  1. Make sure you're not connected to Wi-Fi®️ or computer as you can only use one internet connection at the time.
  2. Setting up the connections – First make sure the customer has set up the Bluetooth®️ connections correctly. Please, see this FAQ (and videos below) for advise on how to connect to hands free calling/phone notifications and TomTom Traffic as well as some troubleshooting advise. Phone messages have to be set up with the MyDrive app. For TomTom Traffic Bluetooth®️ tethering is required. Hands free calling and phone voice control (Google Now™️/Siri/Cortana) don’t require the app. See™️-Prato_1.htm for how to set these up.
  3. Sleep mode – First troubleshooting step when there’s a problem with a Bluetooth®️ connection after setting it up correctly is to set the device to sleep mode and wake it up. This restarts the Bluetooth®️ module of the device.
  4. Toggle Bluetooth®️ profiles – Sometimes a problem connecting a specific Bluetooth®️ profile results in others failing too. Toggling them from the Bluetooth®️ menu can help resolve this or give more information as to where the problem lies.
  5. Reset – Resetting the device by pressing and holding down the power button until you hear a drumming sound (ca 15 sec) resolves any minor software glitches that might cause the problem.
  6. Unpair – re-pair Blueooth®️; Removing the Bluetooth®️ pairings from both the device and phone and re-pairing often helps to solve unsuccessful connections. On your GO Wi-Fi®️ you can forget the phone by selecting Settings (cog wheel) - Bluetooth®️ - [your phone] - Delete.
  7. Factory reset – Failing all the above factory resetting the device is the last measure to try. To factory reset your device chosing Settings (cog wheel) - System - Reset - Reset. Please note, that this will delete your personal information, e.g. My Places and destination prediction data. You can save and restore My Places with MyDrive. After this removing pairings from the phone and re-pairing is also recommendable.

The following videos help you set up the Bluetooth connections using the MyDrive app:

Get data, hands-free calls and smartphone messages using your iPhone and MyDrive app

Get data, hands-free calls and smartphone messages using your Android phone and MyDrive App

For connecting without the apps, please see these videos:

Get data and hands-free calls using your iPhone

Instructions for without MyDrive app from 0:40

Get data and hands-free calls using your Android phone

Instructions for without MyDrive app from 0:40

Also please note, that you can use each of the Bluetooth®️ features independently of each other and e.g. connect to TomTom Traffic using your phone's internet connect and connect your phone to your car radio for hands free calls, if you prefer.

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