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Computer Voice on GO 520


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to dhn - thank you for your last reply - that would be most helpful...

to YamFazman - thank you for your helpful comments regarding this forum's operational protocols.

Nevertheless, I am still not able to fully use the new TomTom that I had to buy as TomTom no longer support the device I already had, which for me is a serious failure to deliver what is promised in all the advertising TomTom produces - in the 21stC to have to use a telephone to update a digital device is a nonsense: why are these 'computer voices' not just available on-line?
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Hi Andy
Mikko or VikramK will no doubt pick-up the posts in the morning and allocate the Computer voices to your Accounts

ATB YFM
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rosscameron wrote:

In the 21stC to have to use a telephone to update a digital device is a nonsense: why are these 'computer voices' not just available on-line?

Hi Ross
You can, of course, Email Tomtom Support.....
Scroll to the bottom of this page
Under Support -> Click on Contact Us.....
Follow on screen instructions... To Email Us

The NAV(5 Wifi) devices are different to the previous NAV4 Devices the NAV4 devices now have access to voice files using the MyDrive Connect Menus
The NAV4 Devices can now update install/delete voices using MyDrive Connect (Even so, sometimes Tomtom still have to allocate NAV4 Devices with specific voices)
________________________________________________

The Nav(5 Wifi) devices have all of the Updates, Voices, Maps... etc installed using the Setting menus on the device.....
Tap (.... Menu) -> Settings -> Updates & New Items
Tap (.... Menu) -> Settings -> Maps... to install/delete maps
Tap (.... Menu) -> Settings -> Voices... to change the voice, If the voice is not available in the list, Tomtom support or the Forum support have to allocate the voice to your account
(Also try scrolling up as well as down the list of installed voices, sometimes there are voices above the selected voice)

ATB YFM
Hi YamFazMan,
Thanks for this explanation and the useful advice. I now have Serena set up and working.

Many thanks,
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Hi
Glad your sorted

ATB YFM
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AndyCalling wrote:

Hi TomTom support people. I have a UK GO 520 but it only has Serena, Jane and Tim UK voices. That means no Malcom computer voice so no male voice that can read street names. This seems strange since mine was bought from Halfords in the UK.

Could you enable the Malcom UK English computer voice for me please?



'Serena' voice has been assigned before and you have already installed it on your device. Now I have added the 'Malcolm' voice which you should be able to download when your device connects to the internet over the Wi-Fi.

In case the voice is not listed after the installation then that query can be better addressed by the customer service as they will be able to investigate it further.

Regards
Vikram
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AndyCalling wrote:

Hi TomTom support people. I have a UK GO 520 but it only has Serena, Jane and Tim UK voices. That means no Malcom computer voice so no male voice that can read street names. This seems strange since mine was bought from Halfords in the UK.

Could you enable the Malcom UK English computer voice for me please?



I have assigned both Malcom and Serena voice on your account. Please download it on your GO 520 when its connected to the internet.

For similar requests in future please contact customer service and they should be able to help you with this:)

Thanks:)

Regards
Vikram
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MikkoK wrote:

I've assigned the Serena and Malcolm UK English computer voices for you...


'Malcom'? That's a new one to me. The only other English computer voice I have heard of is 'Daniel'; still in the 'works' when it comes to NAV 3.
Just found this topic 🙂

I need the Dutch computervoices. Can these be assigned?

Thank you very much in advance! 🙂
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Sanderious......

Call support on Monday to add the voice to your account:

Nederland (Holland)
020 850 1007
Maandag t/m vrijdag van 9.00 tot 17:30
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Hi all! Can we hope have one day french female computer voices on GO Wifi like others nav4?
Hi I need computer voice in English, can you help me how to download it (GO620 wifi). Or can you send me support number in Croatia?
Regards, Sasho.
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Hi
The English Computer voices are Serena & Malcolm
Tomtom Support Phone Numbers.....
https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105

ATB YFM
Thank you,
Croatia is not on the list. Will try to call tomtom in neighbor countries.
S.
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Hi Sasho_ndc

I have assigned computer voices(Serena and Malcolm) on your account, now you should be able to download it when your device is connected to a wifi internet connection.

Regards
Vikram
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miketorcy wrote:

Hi all! Can we hope have one day french female computer voices on GO Wifi like others nav4?



Hi all, any answer to my question?
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Hi miketorcy

We indeed don't have a female French computer voice available. However, I will log this as a request to be passed on to the product team.

Thanks
Vikram
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Thank you Vikram.
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@VikramK

Pity that the NAV4 computer French voice "Virginie" can't be tweaked so as to work with the NAV5 WiFi devices ?
Dear Vikram thank you so much!
Would like to ask you can you add to my account computer voice in US English?
Regards,
Sasho.
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Niall wrote:

@VikramK

Pity that the NAV4 computer French voice "Virginie" can't be tweaked so as to work with the NAV5 WiFi devices ?



A big pity indeed!
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Sasho_ndc wrote:

Dear Vikram thank you so much!
Would like to ask you can you add to my account computer voice in US English?
Regards,
Sasho.



Done:)
Thank you sooo much!!! 🙂
Sasho
Hello TomTom support. For a trip to the USA I would like to have a USA computer voice. Can you hook me up?
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This is a user forum. Let me direct your request to a moderator here who may be able to add the voice to your account. Check back later.

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