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Waiting for a Valid GPS Signal

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via, tomtom, signal, Via 1515, valid,

DarkShado Author

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Replies: 9

18 March 2017, 15:34

Ok I am really getting tired of all these issues with TomTom. I have a TomTom Via 1515 Serial #: BQxxxxxxxxxx
It was working perfectly fine then one day I came out and turned on my GPS device and it just kept sitting there
saying "Waiting for a valid GPS signal" so it took it into my computer and updated the device fully including the
GPS quick Fixes as well. The device is fully updated with the latest updates. I have had the device in my car and
it is still saying "waiting for a valid GPS signal" I left my device on for over an hour and yet still that same
message is coming up. It doesn't matter if I am at home or if the GPS is in my car it still says the same thing.

As I said the device is fully updated. That isn't the issue here also when I go into settings and then under
GPS status the icon is spinning around the outside and it says searching for satellites.

So what the heck is going on I am tired of all these issues with TomTom it seems
to be a never ending issue with this TomTom device. I am really getting sick of
this. Fix your product!

And don't say that this is just me because it isn't It looks like other people
are having issues with the TomTom VIA 1515 as well and other people
are complaining about this same issue.

https://en.discussions.tomtom.com/go-800-1000-2000-series-via-series-start-20-and-60-series-mydrive-connect-19/gps-signal--1004359

https://en.discussions.tomtom.com/go-800-1000-2000-series-via-series-start-20-and-60-series-mydrive-connect-19/via-1515m-failure-978093

https://www.tomtomforums.com/threads/valid-gps-signal.31430/

How long is it going to take to get a fix for this TomTom? Come on!

I will NOT reset the device either nor should I have to for this issue and lose
all of my custom locations and everything else i have saved in there.


Mod edit: Please don't post personal information on a public forum.
  • dhn

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    18 March 2017, 16:01

    Call support for suggestions:

    1 877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
    Saturday: 10:00 a.m. to 6:00 p.m. EST

    By the way, a drum reset will NOT cause any loss of data.
  • DarkShado Author

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    Replies: 9

    18 March 2017, 23:12

    ya well every time I try and contact their support it is closed! I am more on
    the west coast. The support hours are absolutely horrible for anyone that isn't
    living on the East Coast. Absolutely horrible support I would never recommend that anyone
    get a TomTom!

    And I already did the drum roll reset on it and it is still saying the same thing!

    "Waiting for a valid GPS signal"


    https://www.google.ca/?gws_rd=ssl#q=TomTom+Drum+reset&*

    1. Check that the battery is charged properly. Charge your device
    for at least 2 hours before trying to turn it on again.

    2. Reset your device. Press and hold the On/Off button until you
    hear the drum sounds and the device restarts. This can
    take 30 seconds or more.
  • dhn

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    19 March 2017, 12:50

    Don't see how 6 am to 5 pm (Western Coast time) is out of scope. And Saturday hours....
  • DarkShado Author

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    19 March 2017, 19:09

    dhn wrote:

    Don't see how 6 am to 5 pm (Western Coast time) is out of scope. And Saturday hours....



    NOT everyone is available for those hours to be able to call
    in that work. Come on the hours should go later for the west coast to give people time
    to call in.

    And it isn't 6:00 AM to 5:00 PM I am in Mountain Standard Time (GMT-700) so it would be
    from 7:00 AM to about 6:00 PM MST

    They close right about the time people are actually getting home out here. They should
    stay up until 10:00 PM EST or 8:00 PM MST or 7:00 PM PST which would actually give
    people time to call in. Again horrible customer service and TomTom only considering
    their East Coast customers.

    And As I said I have already done the drum roll reset on the device and it did not
    fix the issue.

    If all you are going to do is tell me to call tech support for help then why even
    bother posting in this thread. You are not offering any kind of technical
    solution to the issue. If that is all you have to offer then I would ask
    dhn that you refrain from posting in this thread.
  • Nitin Mehta

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    Apprentice Traveler
    Replies: 1

    20 March 2017, 02:44

    I'm facing the exact same issue. I have updated my device done the drum reset; yet the problem persists. I have TOMTOM VIA 1515 M for last 1.5 years in which this problem has occurred 3 times. But this time it has been for the longest and does not seem to go away even after full update/Reset etc. Please reply if anyone figures out a fix. Thanks.
  • dhn

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    Elite Vanguard
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    20 March 2017, 11:17

    Call support for possible assistance:

    United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
    Saturday: 10:00 a.m. to 6:00 p.m EST
  • DarkShado Author

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    20 March 2017, 16:27

    Nitin Mehta wrote:

    I'm facing the exact same issue. I have updated my device done the drum reset; yet the problem persists. I have TOMTOM VIA 1515 M for last 1.5 years in which this problem has occurred 3 times. But this time it has been for the longest and does not seem to go away even after full update/Reset etc. Please reply if anyone figures out a fix. Thanks.



    Sorry to say there was no solution to this issue. I called support today 877-757-7137
    and we did a drum roll reset on my device that didn't work then we did a
    factory reset. Settings, Reset Factory Settings and it was still saying the same thing
    so at that point TomTom has said that they are replacing my device. I had to email
    TomTom a copy of my receipt. This device was just purchased on December 13 2016
    as well.

    I am quite disappointed in TomTom at this point to make such a product that
    within 3 months their product dies.

    This is a TomTom Via 1515TM

    I think that when the life of this new device is done (it could be another 3 months but I
    hope not) that I will never go back to TomTom again.
  • Zsolt

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    21 March 2017, 03:54

    How long the battery holds the charge, when fully charge it and disconnect the charger (and cancel the auto shut down)? If it is less than around 30 minutes, then it might have a dying battery that can't supply enough juice to the GPS receiver. Also was it dropped by any chance or left at extreme temperatures?
    Report map errors at: http://www.tomtom.com/mapshare/tools; Have a look at some TT official support videos here: tomtom.com/videosupport; Some old NAV2 PNDs (using TomTom HOME) are "End-of-life" devices with no support. For further information, see this: https://uk.support.tomtom.com/app/topic/name/end-of-life
  • DarkShado Author

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    21 March 2017, 04:26

    Zsolt wrote:

    How long the battery holds the charge, when fully charge it and disconnect the charger (and cancel the auto shut down)? If it is less than around 30 minutes, then it might have a dying battery that can't supply enough juice to the GPS receiver. Also was it dropped by any chance or left at extreme temperatures?



    Naw had nothing to do with the battery it was plugged into the charger in the
    car and the battery was full and it was getting 0 satellites And it isn't that
    cold out here in Alberta right now it is just above freezing we are actually
    having some very nice weather. We are above freezing right now.
    So it isn't extreme weather and it wasn't dropped at all.

    TomTom designs these units as cheap as they can and this is proof
    of this.

    I would never recommend anyone get a TomTom after this!
  • Zsolt

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    21 March 2017, 04:30

    If the battery is dying, then doesn't matter if it is plugged in or not. Check the battery from fully charged. If it is not holding the charge as mentioned above, then it will be a battery issue. If it does hold the charge, then maybe the GPS receiver died. Depending on the age of the device, it might be under warranty. If you can't call them, drop them a mail, or it is not ideal, but maybe could ask someone else to make that call.
    Report map errors at: http://www.tomtom.com/mapshare/tools; Have a look at some TT official support videos here: tomtom.com/videosupport; Some old NAV2 PNDs (using TomTom HOME) are "End-of-life" devices with no support. For further information, see this: https://uk.support.tomtom.com/app/topic/name/end-of-life
  • DarkShado Author

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    21 March 2017, 04:55

    Zsolt wrote:

    If the battery is dying, then doesn't matter if it is plugged in or not. Check the battery from fully charged. If it is not holding the charge as mentioned above, then it will be a battery issue. If it does hold the charge, then maybe the GPS receiver died. Depending on the age of the device, it might be under warranty. If you can't call them, drop them a mail, or it is not ideal, but maybe could ask someone else to make that call.



    Look it has nothing to do with the battery dying it has everything to do with the product
    itself. As I said the battery was plugged into the charger and was FULL. I had full
    battery.

    As I said the unit is being swapped out I have an RMA this device is only 3 months
    old.

    It is just a cheaply made GPS device that is how TomTom seems to make them.
    Again I wouldn't recommend anyone buy a TomTom after this.
  • Zsolt

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    21 March 2017, 05:02

    Usually under RMA you get another used (but refurbished) unit. The battery is inside the unit/product, so we can agree to disagree with the terms, but just for the sake of it, would you care to check the battery at all? I know English is my second language (however I use it more than my native one), but the "If the battery is dying, then doesn't matter if it is plugged in or not." part should be more or less understandable (I know usually I get the IF structure incorrect).
    Report map errors at: http://www.tomtom.com/mapshare/tools; Have a look at some TT official support videos here: tomtom.com/videosupport; Some old NAV2 PNDs (using TomTom HOME) are "End-of-life" devices with no support. For further information, see this: https://uk.support.tomtom.com/app/topic/name/end-of-life
  • DarkShado Author

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    21 March 2017, 05:24

    Zsolt wrote:

    Usually under RMA you get another used (but refurbished) unit. The battery is inside the unit/product, so we can agree to disagree with the terms, but just for the sake of it, would you care to check the battery at all? I know English is my second language (however I use it more than my native one), but the "If the battery is dying, then doesn't matter if it is plugged in or not." part should be more or less understandable (I know usually I get the IF structure incorrect).



    You are incorrect and are just guessing my battery was FINE it was NOT a battery issue what so ever.
    TomTom units are just cheaply made in China. That is the issue here. As I said my battery was full
    I am not sure what your issue is but please stop spamming this thread.

    There was NO battery issue with this unit again I had a brand NEW unit NOT a refurbished
    unit and it was only 3 months old.

    Again you are just guessing and you are not even close to being right.
  • Zsolt

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    21 March 2017, 05:33

    "Everything" is made in China nowadays. Anyhow, it seems like you craked it and you don't need any help, but then why come to a user discussion forum?
    Report map errors at: http://www.tomtom.com/mapshare/tools; Have a look at some TT official support videos here: tomtom.com/videosupport; Some old NAV2 PNDs (using TomTom HOME) are "End-of-life" devices with no support. For further information, see this: https://uk.support.tomtom.com/app/topic/name/end-of-life
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