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Via1505M- Register the new device

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joaniegaud Author

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New Traveler
Replies: 0

26 December 2016, 03:47

Hi,
I just bought a Via1505M and want to register it on the website, but I can't find the product is the list.. is it normal.. is there an other name?

Thank you!

Joanie
  • Zsolt

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    Paragon Vanguard
    Replies: 29688
    Expert (Android App)

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    26 December 2016, 10:28

    In different countries they used to sell the same devices under different names. Make sure your MyDrive Connect is set the Canadian English or Canadian French (or US English) and then it supposed to show it.
    Report map errors at: http://www.tomtom.com/mapshare/tools; Have a look at some TT official support videos here: tomtom.com/videosupport; Some old NAV2 PNDs (using TomTom HOME) are "End-of-life" devices with no support. For further information, see this: https://uk.support.tomtom.com/app/topic/name/end-of-life
  • Irate

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    Apprentice Traveler
    Replies: 1

    17 July 2017, 14:01

    I have the same problem. I believe I ticked off Canada somewhere. If I can't get a quick answer, the TomTom is going back
  • Zsolt Modbreak

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    Paragon Vanguard
    Replies: 29688
    Expert (Android App)

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    Expert (iPhone App)

    Expert (iPhone App)

    Expert (RIDER)

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    Expert (Car navigation)

    18 July 2017, 06:19

    If you call them, they can change it in no time. If you mail them, they would change it in around 72 hours. Otherwise it should have not much an affect on updating and operating.
    Report map errors at: http://www.tomtom.com/mapshare/tools; Have a look at some TT official support videos here: tomtom.com/videosupport; Some old NAV2 PNDs (using TomTom HOME) are "End-of-life" devices with no support. For further information, see this: https://uk.support.tomtom.com/app/topic/name/end-of-life

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