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Question: Start 60 Network adapter

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Device not recognized, Network Adapter,

JohnWR Author

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Master Traveler
Replies: 4

12 October 2017, 17:43

My Laptop does not recognize My Start 60 TomTom. I am using Windows 10 Version 1703 OS Build 15063.674. There is a Network Adapter "Tom TOM" which is Windows 2.9.8.3243 dated 21/04/2009.
1. Is there a later vision of the adapter available?
2. A link to obtain the driver?

Thanks
John
I
  • Niall

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    Exalted Vanguard
    Replies: 5777
    Expert (Car navigation)

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    Expert (RIDER)

    12 October 2017, 19:08

    @JohnWR

    Have you updated to the latest version of MyDriveConnect (4.1.6.3253) get that from here https://uk.support.tomtom.com/app/product_select/locale/en_GB
    Help others identify useful content:- If I posted something that was helpful, click the 'Like' button - If I answered your question, click 'Mark as Solution'
  • JohnWR Author

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    Master Traveler
    Replies: 4

    12 October 2017, 20:47

    I have that version and locale loaded. Thank you for your advice.
  • JohnWR Author

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    Master Traveler
    Replies: 4

    15 October 2017, 17:24

    Thank you for your help. I have that version of the software installed.
  • EkmanEkman Modbreak

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    Staff
    Replies: 21

    16 October 2017, 11:19

    Hi there JohnWR,

    The latest drivers are included in the installation of MyDrive Connect, but if your Start 60 is not recognised you might need to update them manually. You can see the steps for doing this, as well as other general tips for what to do when a device is not being recognised, in this FAQ on our support site: https://uk.support.tomtom.com/app/answers/detail/a_id/16339/

    I hope this helps, but just let us know if you have more questions!

    All the best,
    / Jonatan
    http://tomtom.com/videosupport

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