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Question: Ghost changing screens randomly VIA 1515

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Via 1515, Changing, screens,

lester1966 Author

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7 August 2017, 01:15

Read enough of this to know TOMTOM is aware of it and doing nothing. Hoping maybe someone found results. It is not dust under the frame, it is not a reset, not warped, it is not a screen protector left on ( duh ). I started off paying over $150 on a TOMTOM over a year ago. The screen took a dump, returned to walmart ( exchanged ) for this model less than 6 months ago. I use this ALOT on my bike, and car, and sitting on desk with no movement. ( and having to touch buttons while riding is not good. Might be a good lawsuit )
My GPS unit is now doing the random screens. I do not have the box, or the receipt.

So, anyone have any solutions?.....Should I just be out blasting the hell out of TOMTOM, and tell everyone ( including me ) to buy Garmin?

Sucks I have to go spend another $150.00 plus to replace this. Not to mention, re-hardwire in the cables for a new GPS. Tear apart fairing, etc.

( On the bike it is in a case, protected )
  • dhn

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    7 August 2017, 01:49

    I still would check under the bezel with the sharp edge of a business card. (again)
  • lester1966 Author

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    7 August 2017, 02:52

    Again,

    If anyone has found a real fix for this, please let me know. You may have missed where I said it is not dust under the frame " brezel"...Cracks me up I keep seeing this. You can leave the tomtom sitting on a desk with zero motion or air pressure changes, and it will do it after 5 minutes, 7 minutes, etc...It is not something touching the screen. Not to mention I about ruined a debit card with that "fix", and took the " brezel " off and did a good cleaning. Including electrical cleaner.
    Please stop telling people to stick a card in a device as a fix. Not one person on any of these topics like this has said it worked. Actually the opposite.
    I want a fix.....
  • dhn

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    7 August 2017, 12:07

    In fact, lester, there are many for whom the business card has worked. I'm sorry you are not one of them.
  • YamFazMan

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    7 August 2017, 12:34

    Hi
    Check the flexi-foil from the Touch screen to the PCB is correctly seated
    Google Ebay/Amazon for a replacement touch screen for your Tomtom device

    ATB YFM
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  • lester1966 Author

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    7 August 2017, 16:34

    I was not trying to sound rude. Just very aggravated. Spending over $150.00 for a GPS that people are saying takes a business card to clean off dust to work is ridiculous. Not saying it may have been someone's issue, but I really doubt it. I actually went to the window and grabbed some dust, I carefully put some on my Samsung phone screen, and the TOMTOM. It did nothing to the Samsung, and the TOMTOM did its normal thing. I really do not think that dust can activate a touch screen.

    So, is there a fix?

    For reference, the five types of touch screens below. Pretty darn sure TOMTOM is not an IR or SAW screen. Thus showing dust is not the issue.

    5-wire resistive

    Low in cost and power consumption, and the most common touchscreen interface, 5-wire resistive offers tactility with a glass panel and film screen, with a thin metallic layer. Although its image definition is of lower quality, its ability to be activated by any object, and its dust and moisture resistant build make it very popular among touchscreen users, although it should be noted that the polyester film is prone to damage.

    Surface capacitive

    With this interface, a transparent electrode layer is placed on top of a glass panel with a protective cover, and the screen reacts to static electrical capacity from the human body. This means the screen will only function with human touch or a stylus, and it is sensitive to Electro-Magnetic and Radio Frequency Interference. On the flip-side, it offers great image quality, durability, high scratch resistance, and resistance to dust and moisture.

    Projected capacitive

    Like surface capacitive, but the screen also functions with surgical or thin cotton gloves, and reacts to multi-touch. Made up of a sheet of glass with embedded transparent electrode films and an integrated chip, projected capacitive interfaces offer high image clarity, and excellent scratch resistance, as well as to dust and moisture. Again, like surface capacitive, projected capacitive is sensitive to EMI and RFI.

    Surface acoustic wave (SAW)

    Offering simple use and high visibility, SAW touch screens create an invisible grid of ultrasonic waves on the surface of the monitor’s glass plate via piezoelectric transducers and receivers, and the monitor can be activated by finger, glove, or soft tip stylus. SAW interfaces offer great image quality, excellent ‘touch life’, and better scratch resistance than capacitive interfaces, but can be falsely activated by as little as water droplets, and any solid contaminants can prevent the touch screen from working.

    Infrared touch (IR)

    Infrared offers the best image quality using IR emitters and receivers to create an invisible grid of light beams across the screen, avoiding overlaying the display with an additional screen like other interfaces. Sensors are also able to locate the touch point of any interrupting object. IR offers unlimited ‘touch life’ and is completely scratch-proof. With infrared beams above the glass surface, it can be triggered accidentally, and the light beam could be compromised by a build-up of dirt or moisture. Even though IR comes at a higher price, it is also sensitive to snow and any water, as well as ambient light interference.
  • lester1966 Author

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    10 August 2017, 02:17

    Ok...After above reply, I believe I have convinced some. Not dust. I called, and they said it needs replaced, but no receipt ( 8 months ago ) so, I am done. I will be buying a Garmin soon. I doubt anyone looking for a GPS will see this before it is to late.

    Pretty simple...Google " TOMTOM changing screens " and anyone with a brain cell will see there is a severe defect, with no fix other than to replace, or buy a new part. Wish I had read forums before purchase.....
  • YamFazMan

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    10 August 2017, 12:17

    Hi
    No one was talking about dust ???
    Not everybody looks after their equipment It's the build up of thick gunge or grit between the bezel and the screen that can cause problem
    A badly fitted Screen protector jammed between the screen and the bezel or bubbles of air under a screen protector can cause problems

    There are plenty of replacement touch screen available
    https://www.google.co.uk/search?q=how+to+fix+tomtom+touch+screen&source=lnms&tbm=shop&sa=X&ved=0ahUKEwiPsLeUuMzVAhVLAsAKHWSCB6oQ_AUICigB&biw=1083&bih=791

    Also plenty of how to videos
    https://www.youtube.com/watch?v=wRzTp-J0bnU

    ATB YFM
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  • lester1966 Author

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    10 August 2017, 12:38

    Grunge from a brand new unit that has always been in a protective case? ( its on a motorcycle ) Never touched the screen, it has not seen or felt fingers other than a couple of times. As said, ( like last night ) I let it sit on desk over night on. Randomly ( could be hours, could be minutes ) the screen changes. A touch screen needs something to touch it to make it change, or, a hardware issue. Obviously if a untouched units screen stays fine for 3 hours, than randomly changes, it is not grunge causing it. unless the grunge is alive. And dust is on other topics on forum. Reason for this " fix ".

    And again, support said either software, or hardware issue (known)....So, they know they have a problem.

    Buying a new screen for the price I could buy a Garmin?.....Nope.

    Thanks though for the effort.
  • lester1966 Author

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    10 August 2017, 17:49

    From some of the other 100's of same topics on google.....( both from these forums.). Many more claiming dust also.

    " Use something like the edge of a business-card to clean out the perimeter of the screen where it almost touches the case. Debris & dust sitting in there can trigger false finger presses. "

    " Usually it is dust under the bezel/frame. "

    For whomever said " who ever said dust?"

    Class action suit would be cool. Told my wife if I wreck my bike, check the GPS. Most likely it was screwing up, and I had to touch it while riding numerous times.
  • lester1966 Author

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    10 August 2017, 18:40

    I have a positive comment. Customer support is great. They are replacing the unit free of charge, with no receipt. They checked to see when the unit was first plugged into my drive. It has been over a year, but they are making an exception.

    I want anyone reading this to know, it is NOT dust or grunge on the screen that causes random screen changes. ( different screens showing ). Sliding a business card in there is not the fix, and should not be a fix to anything over $5.00. Customer support agaikn assured me this is either a software, or hardware issue. Anyone saying they fixed it with a card was either lucky, or lying. Feel free to google how many people say that does not work.

    Anyway, TOMTOM is trying to fix my issue, and are doing the right thing. To bad they have to receive mine before sending one out though. I can not wait that long. Considering this is my second replacement, I will be purchasing a Garmin, and the TOMTOM will be an emergency back up.

    Still, Kudos for customer support side of the business........Now, if TOMTOM announced they f'd up, and had a fix for this, I would not buy a Garmin. Until then.......
  • Eastcreek

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    12 August 2017, 20:36

    I've come up with the same conclusions. It's not dust or grit or anything else between the touch-screen and the plastic framing. It appears to be a software glitch. Understandable in my case due to the almost unbearable length of time it took/takes to (...can't recall what I was attempting to do the day I was downloading the map, either updating it or replacing the existing) download a US map for the 1510 model I have. It stopped many times due to, who knows what... internet connection (high speed here), overloaded server at TomTom, or whatever. Then, all of a sudden with much time left to download, it magically said it was complete!

    I highly doubt the download was complete and instead programmers softwarethought it was. After this instance the random screen changes began. The changes happen on my unit sometimes within 5 seconds and yet other times after 5 or even 15 minutes!

    Here's what I think I need at this point. The ability to completely erase the existing software and again attempt to reinstall it. How about it TomTom? Any chance this can be achieved? Better yet, how about enabling the installation after the file has completely downloaded to it's destination, THEN, AND ONLY THEN, (...once the exact file size has been verified) ...begin to install on the GPS?
  • YamFazMan

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    12 August 2017, 21:14

    Eastcreek wrote:

    Here's what I think I need at this point. The ability to completely erase the existing software and again attempt to reinstall it

    Hi
    Tomtom Video... How to recover your device

    https://www.youtube.com/watch?v=4kLSr9yLuiE
    The Recovery mode rolls the device's software, back to the previous version
    The latest version of the software will be offered after the Recovery Mode has completed

    Tip... When instructed tap the on/off switch 3 times quickly.. i.e less than a second

    ATB YFM
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  • lester1966 Modbreak Author

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    12 August 2017, 23:14

    Eastcreek wrote:

    I've come up with the same conclusions. It's not dust or grit or anything else between the touch-screen and the plastic framing. It appears to be a software glitch. Understandable in my case due to the almost unbearable length of time it took/takes to (...can't recall what I was attempting to do the day I was downloading the map, either updating it or replacing the existing) download a US map for the 1510 model I have. It stopped many times due to, who knows what... internet connection (high speed here), overloaded server at TomTom, or whatever. Then, all of a sudden with much time left to download, it magically said it was complete!

    I highly doubt the download was complete and instead programmers softwarethought it was. After this instance the random screen changes began. The changes happen on my unit sometimes within 5 seconds and yet other times after 5 or even 15 minutes!

    Here's what I think I need at this point. The ability to completely erase the existing software and again attempt to reinstall it. How about it TomTom? Any chance this can be achieved? Better yet, how about enabling the installation after the file has completely downloaded to it's destination, THEN, AND ONLY THEN, (...once the exact file size has been verified) ...begin to install on the GPS?




    It is software, or hardware. Customer service did not argue the fact, and as I said, sent mine back for a new one no charge. Even when it is over a year old by 2 months. No receipt. They checked with my login to see when I first activated it.

    I have a Garmin on the way, and soon selling a brand new TomTom 1510 if anyone interested.

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