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Solved: Updated GO 6100 now device cant connect

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connection, Go 6100,
rmyrardley
rmyrardley Author

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Neophyte Traveler
Replies: 3

20 April 2017, 11:22

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I am so frustrated with TomTom their usability. Instructions are confusing and lack simple step by step guidance. I lodged a question last night and 24 hours later no response. I then checked when I asked a question a year ago took 8 days to get a response!!

After I updated the software MyDrive Conenct says device not connected but it was. I found the discussion that advised to check install beta which I did but no change. I still can't see my device.
Marked as answer: MikkoK on 21 April 2017, 13:47

Hi rmyrardley,

Welcome to the Community!

I'm sorry to hear of your troubles updating your device! If you already haven't, I'd recommend you to go through this FAQ for some troubleshooting tips.

Our Customer Service is also available via email :D There's a link on the bottom of this page.

Cheers, Mikko

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  • dhn
    dhn

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    Elite Vanguard
    Replies: 25893

    20 April 2017, 12:42

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    Call support, don't email:

    Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
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  • rmyrardley
    rmyrardley Author

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    Replies: 3

    20 April 2017, 12:53

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    That's great I am flat out during the day and not at home makes getting service impossible!!
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  • MikkoK
    MikkoKMikkoK Modbreak Answer

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    Community Manager
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    21 April 2017, 13:47

    3
    Hi rmyrardley,

    Welcome to the Community!

    I'm sorry to hear of your troubles updating your device! If you already haven't, I'd recommend you to go through this FAQ for some troubleshooting tips.

    Our Customer Service is also available via email :D There's a link on the bottom of this page.

    Cheers, Mikko
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    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
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