Support Support
Solved

Updated GO 6100 now device cant connect

R
I am so frustrated with TomTom their usability. Instructions are confusing and lack simple step by step guidance. I lodged a question last night and 24 hours later no response. I then checked when I asked a question a year ago took 8 days to get a response!!

After I updated the software MyDrive Conenct says device not connected but it was. I found the discussion that advised to check install beta which I did but no change. I still can't see my device.
icon

Best answer by MikkoK 21 April 2017, 13:47

Hi rmyrardley,

Welcome to the Community!

I'm sorry to hear of your troubles updating your device! If you already haven't, I'd recommend you to go through this FAQ for some troubleshooting tips.

Our Customer Service is also available via email 😃 There's a link on the bottom of this page.

Cheers, Mikko

View original comment

3 replies

dhn
Userlevel 7
Call support, don't email:

Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST
R
That's great I am flat out during the day and not at home makes getting service impossible!!
MikkoK
Userlevel 7
Badge +6
Hi rmyrardley,

Welcome to the Community!

I'm sorry to hear of your troubles updating your device! If you already haven't, I'd recommend you to go through this FAQ for some troubleshooting tips.

Our Customer Service is also available via email 😃 There's a link on the bottom of this page.

Cheers, Mikko
Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport

Reply

    Related topics

    Cookies

    At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media. If you're OK with this, you can continue using our sites. Allow Learn more or manage preferences

    Allow