After I updated the software MyDrive Conenct says device not connected but it was. I found the discussion that advised to check install beta which I did but no change. I still can't see my device.
Best answer by MikkoK
Hi rmyrardley,
Welcome to the Community!
I'm sorry to hear of your troubles updating your device! If you already haven't, I'd recommend you to go through this FAQ for some troubleshooting tips.
Our Customer Service is also available via email There's a link on the bottom of this page.
Cheers, Mikko