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Spoken instructions at roundabouts after recent update

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roundabout, recent update, spoken instructions, v17.1,

ConstVoid6100 Author

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1 May 2017, 12:45

As requested, I am starting a new thread on this problem.

This was my original comment, made in the "New update 17.1 available now! " thread:

Since the update, the spoken instructions at roundabouts always say 'go around the roundabout, xxxx exit'. We used to get instructions such as 'go left on the roundabout, xxxx exit', 'cross the roundabout....', etc. These were far more useful. Why has this changed? Is it a bug? If so, how soon can we expect it to be fixed?

Regarding what type of roundabouts this occurs on: So far it seems all roundabouts are afflicted by this, from the very simple 3-way to more complex, multi-exit ones. It's now impossible to determine, by voice instructions alone, which lane to select when approaching the roundabout, and requires that the driver looks at the tomtom display, so this it a significant safety issue.
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422 comments

  • Matthewwhittenham

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    30 July 2017, 00:31

    Zsolt wrote:

    Just to add my 2 Cents: I for one prefer the new voice instructions. All big roundabouts have a signpost showing which exit is which. Also the exit is clearly visible on the PND's screen, so taking a quick look (as most probably everyone does from time-to-time) solves it all.

    Also having such comment that "PLEASE do what a clear majority want and put the original text back" is interesting, because I suppose there was no market research behind and a few posters keep posting about the same is not representative (once again, just like in any other topic it happened already). There must be a reason, why they put effort into this change. Maybe they have quite the opposite feedback from users, than the one being discussed here. This sort of change is not something that is done by 2 clicks. It takes many programming, design and testing hours. Which all cost money to them. However I'm fairly sure that we will not get an answer either, why the change was done.

    Having an option to have the old instructions back is also an interesting topic. The question is: Is this change done in the voice, the software or the map? If only the voice, then there could be technically two voices (but it would mean that they would have to maintain 2++ voices instead of one...in each language and gender...). If it is in the software, then most likely they wouldn't revert, unless the news will be full of drivers with TT having mass accidents in roundabouts, since they've done the change for some reason. If in the map, then it might be an even bigger job (but this is the least likely), taking into consideration the number of roundabouts in a map.

    Anyhow, just another opinion.



    @ZSolt - Firstly, you have said that you prefer the new instructions but not explained any reason why. You have instead just provided feedback against other people's arguments for preferring the old instructions.

    Personally, I also prefer old instructions for the same reasons that many people have already voiced - it is much clearer & more helpful to be told a general direction. NOT all big roundabouts have signs telling you which lane to be in for each exit number - certainly most that I have come across only have signs with which lane to be in for each general direction (left, across or right - not each specific exit number) which is what TomTom are now not telling us. This means looking at the screen is the only option, which was not necessary before.

    If you had read earlier comments in this thread, TomTom stated that the reason for the update was because people complained they had driven the wrong way around roundabouts after hearing go left/go right. Obviously, this is pathetic and the only action that should have been taken was for these people to be reported to the police for their stupidity, but they chose to make the instructions harder to understand for everyone else instead.

    Reverting back to the old instructions would not require design, programming & testing because it will be archived, so would not take much for TomTom to revert to.
  • Matthewwhittenham

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    30 July 2017, 00:35

    YamFazMan wrote:

    Hi

    donnahind wrote:

    I would also like to voice how confusing I find this. I recently purchased a Go 5200 with live traffic updates as I needed to drive in to London. Some roundabouts there have 4 lanes going in to them - just being told "go around the roundabout" and an exit number is not very helpful when you don't know how many exits there are, and hence whether the exit you are looking for is left, straight on or right. The only way to tell is by looking at the screen which is dangerous and not necessary.[Snip]

    Hi
    If you are hearing "Go around the roundabout" you are either NOT using a Computer voice like Serina
    OR you haven't yet updated the device software to version 17.102 ???

    The UK Devices Using English Computer voice (Serina).....
    After the update 17.102

    Receive an advanced warning of the Roundabout It tells me the exit number, It tells me the road name and or number

    (Ist instruction).....
    "After 300/400 yards enter the roundabout and take the 1st, 2nd, 3rd... etc exit"
    Plus saying the Road Name and or Number

    (2nd instruction).....
    At 100 yards before the roundabout... "Enter the roundabout and take the 1st, 2nd, 3rd... etc exit"

    (3rd instruction).....
    On larger Islands only, as you approach the exit... "Take the exit"

    ATB YFM



    @YamFazMan - Personally I find the computer voice harder to understand than recorded voices, as the way sentences & phrases are strung together by Serina do not flow as well as natural spoken language. Each word is interpreted and spoken in the same tone regardless of the context within a sentence with computer generated voices, which psychologically is harder for the human brain to interpret. This is not what you want when your main focus is on driving, and therefore the recorded voices (which do not have this problem) should still be maintained properly by TomTom.
  • Matthewwhittenham

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    30 July 2017, 00:42

    YamFazMan wrote:

    Hi
    I don't mind which system is used, the Old System or the 17.102 update (Please don't revive version 17.1 the "Go around the roundabout")
    But for the life of me, I can't understand how the first two none variable prompts and the third variable prompt for exit three and above can possibly apply to the configurations of all traffic Islands

    Do we really need to be to be told???
    That the first exit is "Left"... It usually is
    That the second exit is "Cross the roundabout 2nd Exit"... It usually is
    That for the third and above exit is "Go right on the roundabout 3rd, 4th, 5th" etc exit... They usually are

    ATB YFM



    This is only the case for basic roundabouts. Chances are, for basic roundabouts, then you are right - the sat nav doesn't need to say any more than it is currently doing, as they are easy enough to navigate. It comes in useful when there are more than 2 lanes going on to the roundabout, more than 2 lanes on the roundabout or exits that are not at 90 degrees to each other, or more than 4 junctions. Many roundabouts are like this, and it is useful having the guidance for unfamiliar roundabouts which may have an obscure layout. The previous instructions were always without fail good at providing the correct general direction, which helped you to know which lane to be in (eg. if it said "go right", then you would get in a lane with a right hand arrow painted on it, regardless of the actual exit number you need).
  • YamFazMan

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    30 July 2017, 01:19

    Hi
    Matthewwhittenham wrote:

    The previous instructions were always without fail good at providing the correct general direction, which helped you to know which lane to be in (eg. if it said "go right", then you would get in a lane with a right-hand arrow painted on it, regardless of the actual exit number you need).

    But the original prompts ALWAYS says "Go right" for exit numbers Three and Above
    In reality, it's not all that helpful

    ATB YFM
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  • Matthewwhittenham

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    30 July 2017, 01:32

    YamFazMan wrote:

    Hi

    Matthewwhittenham wrote:

    The previous instructions were always without fail good at providing the correct general direction, which helped you to know which lane to be in (eg. if it said "go right", then you would get in a lane with a right-hand arrow painted on it, regardless of the actual exit number you need).

    But the original prompts ALWAYS says "Go right" for exit numbers Three and Above
    In reality, it's not all that helpful

    ATB YFM



    @YamFazMan - That is not the case, as I have heard it say "cross the roundabout 3rd exit" before when the exit was roughly directly opposite. I can't say I've ever been to a roundabout with 3 exits all on the left hand side before, so I don't know about whether it would say "go left...3rd exit".

    Also, for exits that are nearly all the way round the roundabout, then it used to say "go round the roundabout, 5th exit" or whatever it was. That was acceptable because it actually indicated you need to (nearly) do a complete loop to get to your exit, and that you would select the farthest right-hand lane possible when entering the roundabout, rather than just any lane with a right-hand arrow as you would for "go right".

    Not once did I select the incorrect lane on any roundabout beforehand, and this has happened on several occasions since the new instructions, so in reality, it is VERY helpful.

    Anyway, lets see what comes from the results of the poll...
  • Zsolt

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    30 July 2017, 03:30

    I prefer the new one as it is very simple and straight forward: In X metres, enter the roundabout, Y exit, towards Z, road W.

    I see how it could be misunderstood for some, to be told to go left in the roundabout (even though it didn't say into the roundabout) outside UK (and countries that drive right), or go right in the roundabout (in the UK).

    Don't forget, many people buy satnavs to help them or boost their confidence and they might be not the most experienced drivers.

    It takes a split second to look at the screen. One needs to slow down or even come to a stop at a roundabout usually. Say at a big roundabout with 6 exits (UK example now), where you enter the roundabout from the left, there are 2 exits on the left (after the one you came from), one almost ahead, but more towards the right a bit (from the point of view you entered), 3 clearly on the right and one that takes you back in 360, how helpful is it to be told to go right? From exit 3 to 6 everything is on the right.

    You are keep telling people that they shouldn't be on the road if they are confused from such instuction and pretty sure that in a mo all of you will be offended when I say that maybe you shouldn't be on the road, if you don't understand from a simple instruction how to deal with a roundabout...

    I need to highlight that the "go round the roundabout" change was really odd and can be just as misleading as going left/right.

    As coding usually affects more than one component of the software, most likely it is not just that easy that they revert to the 16.6xx version's relevant part, but would have to adjust other bits and bibs too.

    The poll might give also not a clear view, because the link to it is posted here, where most voices are unhappy about the change and pretty sure all of those or most voices from those will use the poll, maybe the same with the ones who prefer this change (not the "go round the roundabout" one), but in general who is happy with it and wasn't looking for such thing, most likely will miss out on it. Just like that none of you called them most likely to say that you are happy with the pre-17.xxx instructions, but from Mikko's post it is clear that they received a number of complaints, which made them to put effort into.
    Report map errors at: http://www.tomtom.com/mapshare/tools; Have a look at some TT official support videos here: tomtom.com/videosupport; Some old NAV2 PNDs (using TomTom HOME) are "End-of-life" devices with no support. For further information, see this: https://uk.support.tomtom.com/app/topic/name/end-of-life
  • YamFazMan

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    30 July 2017, 09:36

    Hi
    Matthewwhittenham wrote:

    Personally I find the computer voice harder to understand than recorded voices, as the way sentences & phrases are strung together by Serina do not flow as well as natural spoken language. Each word is interpreted and spoken in the same tone regardless of the context within a sentence with computer generated voices, which psychologically is harder for the human brain to interpret. This is not what you want when your main focus is on driving, and therefore the recorded voices (which do not have this problem) should still be maintained properly by TomTom.

    If as you say you prefer the recorded voice it looks like you are going to endure "Go around the roundabout" and take the "n" Exit (The Recorded voice proposal)

    ATB YFM
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  • YamFazMan

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    30 July 2017, 10:16

    Matthewwhittenham wrote:

    Hi
    The previous instructions were always without fail good at providing the correct general direction, which helped you to know which lane to be in (eg. if it said "go right", then you would get in a lane with a right-hand arrow painted on it, regardless of the actual exit number you need).

    YamFazMan wrote:

    But the original prompts ALWAYS says "Go right" for exit numbers Three and Above
    In reality, it's not all that helpful

    Matthewwhittenham wrote:

    That is not the case, as I have heard it say "cross the roundabout 3rd exit" before when the exit was roughly directly opposite. I can't say I've ever been to a roundabout with 3 exits all on the left-hand side before, so I don't know about whether it would say "go left...3rd exit".

    Also, for exits that are nearly all the way round the roundabout, then it used to say "go round the roundabout, 5th exit" or whatever it was. That was acceptable because it actually indicated you need to (nearly) do a complete loop to get to your exit, and that you would select the farthest right-hand lane possible when entering the roundabout, rather than just any lane with a right-hand arrow as you would for "go right".

    Not once did I select the incorrect lane on any roundabout beforehand, and this has happened on several occasions since the new instructions, so in reality, it is VERY helpful.

    Anyway, let's see what comes from the results of the poll...

    Hi
    Today I have planned route from 16 Ferndale close, Hagley, West Mids Dy90QA to an address in each of the five exits from the Trafic island

    Using my GO 825 Live and the Serena Computer voice
    The Trafic island prompts on the NAV3 devices are the same as the NAV4/5 devices before Tomtom made the changes.....
    Using a Route Demo... Serena says
    1st Exit.... After 400 yards go left on the roundabout 1st exit
    2ndExit... After 400 yards cross the roundabout 2nd exit
    3rd Exit... After 400 yards go right on the roundabout 3rd exit
    4th Exit... After 400 yards go right on the roundabout 4th exit
    5th Exit... After 400 yards go right on the roundabout 5th exit

    ATB YFM
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  • CatNip

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    31 July 2017, 00:26

    YamFazMan wrote:

    Hi
    Today I have planned route from 16 Ferndale close, Hagley, West Mids Dy90QA to an address in each of the five exits from the Trafic island


    Using my GO 825 Live and the Serena Computer voice
    The Trafic island prompts on the NAV3 devices are the same as the NAV4/5 devices before Tomtom made the changes.....
    Using a Route Demo... Serena says
    1st Exit.... After 400 yards go left on the roundabout 1st exit
    2ndExit... After 400 yards cross the roundabout 2nd exit
    3rd Exit... After 400 yards go right on the roundabout 3rd exit
    4th Exit... After 400 yards go right on the roundabout 4th exit
    5th Exit... After 400 yards go right on the roundabout 5th exit

    ATB YFM


    Well, the Kidderminster Road is the "second exit" and it is "straight across". Therefore anything after that does require going right on the roundabout (as opposed to straight across). Bearing right if you will.

    So the problem is?
    TomTom: Start 25
  • YamFazMan

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    31 July 2017, 08:16

    Hi
    I haven't got a problem with it either
    The post was in reply to discussion between myself and Matthewwhittenham, I was testing and confirming that Serena's voice, says what I recall it saying for the 3rd exit and above exiting a Traffic Island
    Here... https://en.discussions.tomtom.com/go-5xxx-6xxx-series-go-4xx-6xx-series-go-via-and-start-4x-6x-series-mydrive-connect-176/spoken-instructions-at-roundabouts-after-recent-update-1022036?postid=1179255

    ATB YFM
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  • Blieje

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    1 August 2017, 16:03

    Where is the poll?

    I use a recorded voice and I want at least to get rid of the dreadfull "go around the roundabout" phrase!

    Because I'm auditorially focused I liked the old instructions. They gave detailed information like the exit number and general information on the global direction to follow on which you could select a lane before entering the roundabout. The new instructions, allthough only the computer voices, give the exit number but fail to give the general direction to follow. This is done by all drving instructors and examinors. So I miss the point why they are left out!?

    For me TomTom should go back to the old instructions.
  • Zsolt

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    1 August 2017, 16:07

    Report map errors at: http://www.tomtom.com/mapshare/tools; Have a look at some TT official support videos here: tomtom.com/videosupport; Some old NAV2 PNDs (using TomTom HOME) are "End-of-life" devices with no support. For further information, see this: https://uk.support.tomtom.com/app/topic/name/end-of-life
  • Blieje

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    2 August 2017, 17:17

    @Zsolt: thanks!
  • Uriel

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    3 August 2017, 14:56

    My main concern with the current directions is that they don't give much help in selecting a lane on advance. Left, right, cross gave a good indication. A computer voice reading road sign information is also fine (but not local road names, which are generally useless if you don't know the area well).

    I like my satnav to deliver voice guidance that doesn't require me to look at the screen as far as possible.
  • Jonathan Knight

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    12 August 2017, 16:16

    Yes - I agree - this seems to be a bug.

    The worst example I had today was "take the exit, then, go round the roundabout". No idea which lane to aim for until I approached the roundabout.

    I've also noticed a "take the next left, then turn left" which used to be "take the next left, then take the second left".

    Jon
  • LC123

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    15 August 2017, 17:57

    Hi

    I just wanted to add my annoyance at this change when I first heard it. I was initially confused coming up to a roundabout hearing "Go around the roundabout" for the first time, it soon became clear this was a bug or some stupid decision that was never tested by someone driving a car! I soon learned it was said for any roundabout regardless if taking the first exit or really going around. It just then became a major irritation to hear it and amusing for any passengers. Thankfully it was later changed to something more generic and appropriate.

    Who on earth authorised this change? Do TomTom not do any testing with real people? It's a real concern something so obviously wrong gets released!

    In addition when will be get a male computer voice?
  • Ovalball03

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    15 August 2017, 19:16

    As with all things TomTom related,changes take an age.We waited almost 4 years for the POI fiasco to be sorted,albeit very poor compromise in the end.The results of the poll seem to overwhelming but,again,a strange silence has fell upon this thread from tomtom personnel.
  • lucydenise

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    18 August 2017, 23:01

    I am also getting this problem, It currently says take the exit .....at the roundabout.......then nothing, so I cannot get into the correct lane for turning right or left at a roundabout. How can we get this fixed, currently happens all the time at every roundabout!
  • dhn

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    18 August 2017, 23:17

    Do you have a computer voice selected?
  • lucydenise

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    18 August 2017, 23:29

    no just one that was on the tom tom when I bought it
  • dhn

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    19 August 2017, 01:50

    Well, there should be a computer voice installed and selectable. If you don't see one, call support Monday to add a computer voice to your account:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • YamFazMan Modbreak

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    19 August 2017, 08:21

    Hi
    @lucydenise
    If you have you updated your GO 520 to version 17.102
    ________________________________

    On the UK Devices Using English Computer voice (Serina or Malcolm).....
    After the update 17.102.....
    I receive an advanced warning of the Roundabout It tells me the exit number, It tells me the road name and or number

    (Ist instruction).....
    "After 300/400 yards enter the roundabout and take the 1st, 2nd, 3rd... etc exit"
    Plus saying the Road Name and or Number

    (2nd instruction).....
    At 100 yards before the roundabout... "Enter the roundabout and take the 1st, 2nd, 3rd... etc exit"

    (3rd instruction).....
    On larger Islands only...
    As you approach the exit... "Take the exit"
    __________________________________

    To select a computer Voice.....
    Tap (.... Menu) -> Setting -> Voices... Choose UK Computer voice "Serena" or "Malcolm"
    If not available on your device (Scroll up the list as well as down) voices can be above the selected voice
    Contact Support United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    ATB YFM
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