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New software v18.202.0024 available for download

New software v18.202.0024 available for download
Userlevel 7
Badge +3
Hi all

We've just released a new software update v18.202.0024 for the GO 400, 5x0, 6x0 / 5x00, 6x00, START and VIA 40, 5x, 6x series and Trucker devices; it's available for download in MyDrive Connect.

Release notes:

Bug fixes and improvements:

Various performance improvements and bug fixes have been implemented.

Drive safe!

Regards
Vikram ?

7 replies

Userlevel 3
Hi Vikram

It would be most beneficial if a link could be provided to the official release notes in such announcements.

The following is not really good enough in this day and age. In fact its never been good enough just to say bug fixes..... and / or performance improvements.

"Various performance improvements and bug fixes have been implemented."

TomTom Customers deserve more than just "lip service".
Userlevel 7
Badge +2
Hi
@dmclean2

Try... TomtomFAQ
https://uk.support.tomtom.com/app/release_notes/type/navkit

ATB YFM
Userlevel 3
Thanks @YamFazMan
However ….

Version 18.202.0024


Released on 13 December 2018 This update applies to: GO 620 Wi-Fi, GO 6200 Wi-Fi, GO 520 Wi-Fi, GO 5200 Wi-Fi, GO PROFESSIONAL 520/TRUCKER 520 (For US), GO PROFESSIONAL 620/TRUCKER 620 (For US), GO PROFESSIONAL 6200, GO PROFESSIONAL 6250, GO Basic, GO Essential, Rider 500/550, VIA 53


  • Bug fixes and improvements: Various performance improvements and bug fixes have been implemented.


…. Is woefully inadequate. Maybe I have worked in the IT industry far too long. My expectations align with industry best practice and in my opinion these release notes fall far below industry best practice. Its like a cut and paste from the weekly "twitter" or "Facebook" app updates on my phone....

I'm sitting here because the recent map updates have failed. The reinstall time is still far too long. All known issues from over 5 years or so and looks like it locked up at 31%.... Issues I and others have encountered for years when updates are released.

Yawn, looks like I have to reinstall for a third time. Its been over two hours of nursing these updates...…. its is far from Customer friendly experience.

Waze looks like the way to go …...
My GO-520 has been trying to update the software update for 4 hours. It gets to 15% or 20% then starts again.
It would be really helpful if I could download it to my computer, and then update from there, but that doesn't appear to be an option with the GO-520, the MyDrive Connect software tells me to update direct on the GPS.
Really not impressed with this update, and unfortunately can't update the maps without downloading the crap software update first.
Userlevel 7
Badge +2
Hi
@dmclean2
@DavidC99

Try Option (2)

__________________________

The NAV5 (Wi-Fi) devices like you’re GO 520 update using Wi-Fi...
All the update actions are executed on the device...

Option... (1) Connected Wifi

Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Setting --> Maps

I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s, when complete update the remaining items one at a time

Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
______________________________

Option... (2) Connected USB

If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required You can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Setting --> Maps

ATB YFM
Thanks. I already tried option 1, deselected all other options, and just selected the software update. And it just went through a loop, up to 15% or 20%, and then started again.
I have a an ADSL connection which normally runs at 25MB/s. I have no other internet connection options. Can you please advise the size in Mb of the software update.
And option 2 will not help, as my PC connects using the same Wifi as my my GPS
Userlevel 2
Hi

Just saying "Bug fixes and improvements: Various performance improvements and bug fixes have been implemented." is pointless for your customers. You should list all the specific things fixed so we know if we are wasting our time or not updating to that version and re-testing specific problems we might have had.

The fact you don't specify what is fixed is simply confirmation of TomTom's continual struggle in getting reliable devices and software and it's complete dis-regard to helping out their long suffering customers by being transparent to the issues.

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