I recently purchased a GO 5100.
When i first got it 2 days ago i downloaded MyDrive connect and added my device it connected fine and shown available updates, some of which i was able to install, the other a large map update i was not as it was too big and i needed a memory card.
I purchased a memory card and inserted it and it asked to format it which it did.
I then connected it to the computer and it shown up as connected, when i selected the updates and pressed ok it downloaded them and then went to install, but it was stuck on waiting for Device (for over an hour)
I then Drum reset the device - still same issue.
I restarted the computer - still same issue
I Reset the device from the system menu - still same issue
I then downloaded 'Revo Uninstaller' and then reinstalled the MyDrive Connect Software.
I am now stuck on 'Your Device Is Being Added'
Been into the network adaptor settings and i have changed it to a RNIDS6 as per one of the help files but again, the exact same issue.
I am at the end of my tether now after wasting nearly 3 hours tonight to update my new satnav. I have looked on the forum and seen people with the issues above but these were 2 years ago and the issues were apparently fixed.
Can anyone provide any more avenues for me to look into before i return the device fauly. Im sure its not the device and its the MyDrive Connect software.
To say i am disappointing in the new product and service is an understatement, i have used a GO730 for many many years but finally decided to upgrade, so far this feels a downgrade to a product that is not fit for purpose.
Thanks in advance and apologies for the long post but wanted to be as clear as possible on the problems i am having and what i have tried so far.