Home

Location Search functionality on Start 52 -Postcode Only??

Tags:
postcode, Start 52, Location Search,

millerart Author

You can see here how much reputation millerart has received from other members.

Outstanding Wayfarer
Replies: 15

4 February 2017, 11:55

Having had our old 520 stolen we bought a TomTom Go 52. I've got to say I'm not in the least bit impressed. I keep thinking I must be missing something? Our old satnav allowed us to put a postcode only in and off it went. Whatever I try the 52 just won't do this. Forever asking for a street name. We live in rural Wales, most places don't have one! I know there is an option for co-ordinates but come on, who is going to bother using that? So much hassle. I feel like throwing it in the bin. (Rant over!). Am I missing something??
Show first post Hide first post

71 comments

  • DougLap

    You can see here how much reputation DougLap has received from other members.

    Supreme Navigator
    Replies: 119

    8 February 2017, 11:54

    Hi Chris

    Thank you for answering that one.

    Millerart

    What do you get if you tap the Lanybydder at the top of the list when it asks for the Street name. Does it take you to the map with the marker on the B4338 as shown on the other pictures. If not then this is an issue we would not want to see repeated on the other units.
  • EthoZ

    You can see here how much reputation EthoZ has received from other members.

    Revered Voyager
    Replies: 1028
    Expert (Android App)

    Expert (Android App)

    Expert (iPhone App)

    Expert (iPhone App)

    Expert (Car navigation)

    Expert (Car navigation)

    Expert (RIDER)

    Expert (RIDER)

    9 February 2017, 08:26

    Chris wrote:

    It seems for Post Codes without a Street Name the device still demands a street name be selected but if there isn't one to select then the device can't proceed.

    In other words: This device is unusable in Great Britain.
  • millerart Author

    You can see here how much reputation millerart has received from other members.

    Outstanding Wayfarer
    Replies: 15

    16 February 2017, 10:51

    Thanks everyone, my final answer from the team seems to be NO, you cannot search postcode only if there isn't a street name. Pity this wasn't highlighted in the spec BEFORE I bought the SatNav.......

    "David, we have checked all the details for you and unfortunately for the Start 52, an address cannot be searched using only a postcode. It is necessary that you enter an address so that the device will give you suggestions. There are some other devices that give you the suggestions when a postcode is entered like GO 50, GO 51, GO 60, GO 61.

    From my end, I will be forwarding this as a feedback to our product management team so that it can be noted down and an update is made available in the near future."
  • millerart Author

    You can see here how much reputation millerart has received from other members.

    Outstanding Wayfarer
    Replies: 15

    16 February 2017, 10:52

    Hi Douglap, no it will just take you to the centre of Llanybydder, not your chosen destination.
  • millerart Author

    You can see here how much reputation millerart has received from other members.

    Outstanding Wayfarer
    Replies: 15

    16 February 2017, 10:55

    Thanks Chris, is there a possibility this could be fixed with an update? Otherwise it makes the SatNav pretty useless in most UK rural areas.
  • ChrisChris

    You can see here how much reputation Chris has received from other members.

    TomTom Employee
    Replies: 532
    Expert (Car navigation)

    Expert (Car navigation)

    16 February 2017, 11:19

    millerart wrote:

    Thanks Chris, is there a possibility this could be fixed with an update? Otherwise it makes the SatNav pretty useless in most UK rural areas.



    We are currently looking into it, hopefully we can fix this in a future software update.
  • Rosienic

    You can see here how much reputation Rosienic has received from other members.

    Apprentice Traveler
    Replies: 1

    16 March 2017, 18:23

    We have just bought a Start 52 as well, in fact we returned the first one as we thought it had a technical glitch, but the second one has exactly the same fault as the first, always asking for street name when you input the post code and as we live in rural Somerset, many post codes don't have actual street names attached. On a recent trip to Wales for a friends' wedding we were left high and dry as the sat nav refused to accept the post code of either the Reception afterwards or our friends house where we were staying the night. It was a complete disaster and Tom Tom should withdraw this model from the market. Rant over.
  • Supernala

    You can see here how much reputation Supernala has received from other members.

    Apprentice Traveler
    Replies: 2

    24 March 2017, 23:45

    Happened to me today put in postcode for a remote campsite in Scotland and it would not show anything,lucky I had my old go live 820 with me and once I entered post code it took me straight to camp site,I have just bought the smart 52, and I'm not happy,think they should re name it not very smart 52, waste of money,
  • TheDogAndParrot

    You can see here how much reputation TheDogAndParrot has received from other members.

    Apprentice Traveler
    Replies: 1

    13 April 2017, 11:27

    I had a problem navigating using postcodes too. I don't live in a rural area but wanted to navigate to a National Trust site. The site's website said the postcode for satnavs was HP4 1LT (my previous Tomtom had no problem with this). The Start 52 now insists on a road before it can take me to this destination, making the device effectively unusable to anyone wanting to go to rural areas.

    I do understand that workarounds exist -- one can use the POI database (this National Trust site is actually present there), but one should not have to rely on the presence of a place on the POI database to travel there. The other workaround (latitude/longitude) is ridiculous -- postcode-based navigation worked on previous Tomtoms, and now it doesn't. This is a regression, fix it please.

    Can anyone from Tomtom advise if you see this being fixed? I'd like to return this device otherwise.
  • CatNip

    You can see here how much reputation CatNip has received from other members.

    Exalted Navigator
    Replies: 381
    Expert (Car navigation)

    Expert (Car navigation)

    7 May 2017, 22:48

    TheDogAndParrot wrote:

    I had a problem navigating using postcodes too. I don't live in a rural area but wanted to navigate to a National Trust site. The site's website said the postcode for satnavs was HP4 1LT (my previous Tomtom had no problem with this). The Start 52 now insists on a road before it can take me to this destination, making the device effectively unusable to anyone wanting to go to rural areas.

    Not what you want but a possible (alternative) way around the problem for now? Use Mapcodes. Go here enter the postcode in the box. It says you can enter an "address" and as with TomTom this can mean just the postcode(sic).

    When it locates look at the blue box in the top right hand corner of the map. The postcode HP4 1LT gives the UK Mapcode: GBR F4K.X9X Put this Mapcode (F4K.X9X) directly into your UK TomTom at the Address search prompt, hopefully it should take you right there.

    My Start 25 gives Mapcode F4K.XKN for postcode HP4 1LT, which looks more accurate for the actual road junction, but there is not a great difference.
    TomTom: Start 25M
  • baltutisTT

    You can see here how much reputation baltutisTT has received from other members.

    Renowned Trailblazer
    Replies: 108

    13 May 2017, 12:07

    There problem with new Navcore v.17
    SETTINGS -> SYSTEM -> CHOOSE A SEARCH MODE
    for some UK postcodes QUICK SEARCH and STEP BY STEP SEARCH show different results.
    Hope new navcore sort these problems.
  • Cussy

    You can see here how much reputation Cussy has received from other members.

    Apprentice Traveler
    Replies: 1

    12 June 2017, 18:37

    I was just about to buy the Start 52 for my partner's use. Do TomTom monitor this thread? If so can you advise if this problem is fixed please (I note there have been several new releases recently for my Go 6000 and Start 20). Thanks
  • MikkoKMikkoK

    You can see here how much reputation MikkoK has received from other members.

    Community Manager
    Replies: 16751
    Expert (Multi-sport)

    Expert (Multi-sport)

    Expert (Android App)

    Expert (Android App)

    Expert (iPhone App)

    Expert (iPhone App)

    Expert (RIDER)

    Expert (RIDER)

    Expert (Car navigation)

    Expert (Car navigation)

    Expert (Golfer)

    Expert (Golfer)

    Expert (Runner)

    Expert (Runner)

    13 June 2017, 10:36

    Hi Cussy,

    Welcome to the Community!

    This issue is still under investigation. We're working hard to find a solution as soon as possible.

    Please note, that this issue only affects post codes that are not associated with a street name, mostly in rural areas.

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • Rextter

    You can see here how much reputation Rextter has received from other members.

    Apprentice Traveler
    Replies: 1

    17 July 2017, 13:41

    I have also experienced this problem. Today I needed to meet someone at a service station. The BP garage has been there for decades and the postcode is DL17 8RU. The TomTom can't find it even when I tell it the road is the A167. If you'd like to check the location key the post-code into GoogleMaps, your iPhone, your computer, your old and ancient TomTom; in fact program the post-code into anything except the newTomTom navigation device and you stand a very good chance of finding it.

    Luckily I still have my ancient TomTom which I dug out, keyed in the post-code and set off.

    Buying a new TomTom is not recommended until this issue is fixed.
  • EthoZ

    You can see here how much reputation EthoZ has received from other members.

    Revered Voyager
    Replies: 1028
    Expert (Android App)

    Expert (Android App)

    Expert (iPhone App)

    Expert (iPhone App)

    Expert (Car navigation)

    Expert (Car navigation)

    Expert (RIDER)

    Expert (RIDER)

    17 July 2017, 14:02

    Rextter wrote:

    Buying a new TomTom is not recommended until this issue is fixed.

    It's only a problem for START devices.

  • CatNip

    You can see here how much reputation CatNip has received from other members.

    Exalted Navigator
    Replies: 381
    Expert (Car navigation)

    Expert (Car navigation)

    17 July 2017, 15:06

    EthoZ wrote:

    Rextter wrote:

    Buying a new TomTom is not recommended until this issue is fixed.

    It's only a problem for START devices.


    Is it? I just tried the post code on my Start 25 (NAV 3) and got the same location as in your post. Also, same location in Mapcode

    Or do you mean newer (NAV 4) Start models?
    TomTom: Start 25M
  • YamFazMan

    You can see here how much reputation YamFazMan has received from other members.

    Exalted Vanguard
    Replies: 8893
    Expert (Car navigation)

    Expert (Car navigation)

    Expert (RIDER)

    Expert (RIDER)

    17 July 2017, 16:14

    Hi
    Rextter wrote:

    The postcode is DL17 8RU

    CatNip wrote:

    [Snip]Or do you mean newer (NAV 4) Start models?

    @Rextter... I see in your post you have used a space in the Postcode, you don't input a space entering Postcode on Tomtom devices

    @CatNip... My NAV4 Start 60 is fine...

    Is it the New ( None Wifi) Start Range thats problematic ???

    ATB YFM
    Did someone answer your question? Click Mark as Solution and give a thank you Kudos.
  • montythedog

    You can see here how much reputation montythedog has received from other members.

    Master Explorer
    Replies: 5

    22 July 2017, 11:33

    Hi Mikkok, do you have a date for this fix please? Otherwise I need to return my new Start 52 ASAP - completely useless in this part of the UK with this problem.

    You really should flag this up when you sell the product, very dishonest not to do so.
  • Niall

    You can see here how much reputation Niall has received from other members.

    Exalted Vanguard
    Replies: 5617
    Expert (Car navigation)

    Expert (Car navigation)

    Expert (RIDER)

    Expert (RIDER)

    22 July 2017, 11:48

    @montythedog

    A better bet is to contact Customer Services as MikkoK has been on vacation this last week

    CS United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
    Help others identify useful content:- If I posted something that was helpful, click the 'Like' button - If I answered your question, click 'Mark as Solution'
  • montythedog

    You can see here how much reputation montythedog has received from other members.

    Master Explorer
    Replies: 5

    22 July 2017, 14:55

    Thanks Niall - I did, but they replied that postcodes work. Which clearly they don't!
  • Niall

    You can see here how much reputation Niall has received from other members.

    Exalted Vanguard
    Replies: 5617
    Expert (Car navigation)

    Expert (Car navigation)

    Expert (RIDER)

    Expert (RIDER)

    22 July 2017, 17:02

    @montythedog

    I will raise that with the team ;)
    Help others identify useful content:- If I posted something that was helpful, click the 'Like' button - If I answered your question, click 'Mark as Solution'
  • montythedog

    You can see here how much reputation montythedog has received from other members.

    Master Explorer
    Replies: 5

    23 July 2017, 15:14

  • VikramKVikramK

    You can see here how much reputation VikramK has received from other members.

    Moderator
    Replies: 1627
    Expert (Car navigation)

    Expert (Car navigation)

    Expert (iPhone App)

    Expert (iPhone App)

    Expert (RIDER)

    Expert (RIDER)

    Expert (Android App)

    Expert (Android App)

    24 July 2017, 14:19

    Hi montythedog

    I think there was some confusion in understanding the issue you reported to the customer service. Sorry about that.

    I have sent them a heads up about this, so someone will be getting in touch with you with more information.

    Regards
    Vikram
    Has my post answered your query, then please mark it as answered so others can benefit.
  • dburns

    You can see here how much reputation dburns has received from other members.

    Neophyte Traveler
    Replies: 3

    25 July 2017, 02:28

    total rubbish - bought today and returning it tomorrow :/
    how on EARTH can TomTom expect us to input road names when none exist!!!
    :@:@:@
  • MikkoKMikkoK

    You can see here how much reputation MikkoK has received from other members.

    Community Manager
    Replies: 16751
    Expert (Multi-sport)

    Expert (Multi-sport)

    Expert (Android App)

    Expert (Android App)

    Expert (iPhone App)

    Expert (iPhone App)

    Expert (RIDER)

    Expert (RIDER)

    Expert (Car navigation)

    Expert (Car navigation)

    Expert (Golfer)

    Expert (Golfer)

    Expert (Runner)

    Expert (Runner)

    25 July 2017, 14:25

    Hi dburns,

    Welcome to the Community!

    The discussion here is about the limitation when navigating to post codes in rural areas. For advise on doing searches on your device, please see here [user manual].

    If there's a particular street you can't find you might've spotted a map error. In that case, please post some details of it to the Map Quality board.

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
Jump to top

Reply to this post

Uploading in progress:
0%
Browse
Add
If the URL is correct, a preview will appear here. It can take a few minutes for larger images to show.
  • :D
  • :?
  • :cool:
  • :S
  • :(
  • :@
  • :$
  • :8
  • :)
  • :P
  • ;)
View mobile version
Powered by Insided