I'm using a Tomtom GO 50 with iOS 10.2. I've recently replaced my phone and now I get continuous messages of 'phone connected' and 'lost connection'. I've looked at other answers on here and have reset both the Tomtom and the network settings on my phone.
This didn't happen with my last phone which was exactly the same
Best answer by claretfc
Hi Niall et al
I did ring customer services as suggested and they recommended that I reset network settings in my iphone 6s by doing this........
Settings > General > Reset > Reset Network Settings. The phone shut down and rebooted after a short while.
I had earlier reset my satnav (if that is of any significance)
I then had to reconnect my iphone that worked this time and a connection was established and then reactivated mydrive.
All appears to be well and it is working to my great relief.
I was helped by customer services representatives who were both excellent and thanks indeed to Niall for recommended that I made a call to them.
Fingers crossed that this issue does not return.