Solved

GO610 Everything wiped when I tried to download


Hi, When I logged on yesterday and connected my device there were 3 updates so I started to download them. They all downloaded to the computer but then they only downloaded 7% to the device and now all the pre installed maps have gone. The screen on the the device has a message saying No Maps Available. When I connect the device to the computer again it will not let me download any maps and goes straight back to the download screen and again nothing happens and I have to disconnect the device again. The computer screen freezes on the 7% screen and wont let me download any maps. How can I fix this please?
Thanks for your help in advance.
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Best answer by Zsolt 28 June 2015, 16:37

Have a look at some of these:

*Always make sure that you are logged in with the correct account. One device, one account*

PLEASE NOTE:

- It is very unlikely that one would have to do these all, it is usually one of the below mentioned possibilities

- As in IT Crowd: Have you tried to turn the computer off and on again? 🙂

- Try to add MyDrive Connect to the exclusion list of your antivirus and firewall (or disable those temporarily)
- Make sure that your computer is not going into stand-by or similar (this shouldn't happen with the latest MyDrive Connect)
- Clear the cache before each update attempt. Also could do a soft reset before and after the update
(http://uk.support.tomtom.com/app/answers/detail/a_id/6965/)
- Make sure you have all the latest updates and hotfixes/patches to your OS (not only the mandatory ones, but the optionals too)
- In case the device looks like hung during the update or the counter stopped (or not visible at all), just leave it.
Most probably it will be fine in a few minutes (or within a couple of hours, in case of installing large maps)
- Check your network connections, make sure that the TT's network adapter is enabled
- Try to uninstall and re-install the MyDrive Connect application (best to use Revo Uninstaller to remove)
- Try to use a USB port on the mainboard, rather than a USB hub (desktop PC)
- Try to change the port to 5000 (or 5001) in MyDrive Connect's settings
- Try to run the MyDrive Connect app as administrator
- Sometimes disabling caching large files helps too
- It is worth checking the USB power saver settings

- Any further issue: Try it on another PC, try it with different USB lead...the shorter the better (below steps are Windows specific)
- Whilst the device connected, remove the drivers from the Device Manager (Windows/Control Panel), DELETE the drivers
- Remove the MyDrive Connect application and run CCLEANER (will remove your history, cookies, etc by default)

- At the moment certain USB3 port looks like incompatible with the TT devices (those are usually coloured blue on the PC).
Could try BIOS update on the PC or enable "Legacy mode" for the USB ports in the BIOS (for further instructions, look for the user manual of your PC/mainboard)
- Don't use the magnetic mount whilst updating, connect the micro USB directly into the device
- Disable any network monitoring software
- Update one item at a time, don't select all.
Best order: NavCore/software - Map - QuickGPSfix - Speed Cams - Map Share Corrections (this is the smallest but longest in some cases)

Certain versions of Windows 10 preview are not compatible with some USB devices (TT included), mind you, at the time of this post W10 is not supported by TT yet.
Certain Mac versions (Yosemite) also have USB issues, but there is an official fix available, provided by Apple.
The latest version of MyDrive connect is not compatible with Windows XP SP2 and below, make sure that you update to SP3 and install ALL the other updates.


Also try this:

http://uk.support.tomtom.com/app/answers/detail/a_id/1898

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Have a look at some of these:

*Always make sure that you are logged in with the correct account. One device, one account*

PLEASE NOTE:

- It is very unlikely that one would have to do these all, it is usually one of the below mentioned possibilities

- As in IT Crowd: Have you tried to turn the computer off and on again? 🙂

- Try to add MyDrive Connect to the exclusion list of your antivirus and firewall (or disable those temporarily)
- Make sure that your computer is not going into stand-by or similar (this shouldn't happen with the latest MyDrive Connect)
- Clear the cache before each update attempt. Also could do a soft reset before and after the update
(http://uk.support.tomtom.com/app/answers/detail/a_id/6965/)
- Make sure you have all the latest updates and hotfixes/patches to your OS (not only the mandatory ones, but the optionals too)
- In case the device looks like hung during the update or the counter stopped (or not visible at all), just leave it.
Most probably it will be fine in a few minutes (or within a couple of hours, in case of installing large maps)
- Check your network connections, make sure that the TT's network adapter is enabled
- Try to uninstall and re-install the MyDrive Connect application (best to use Revo Uninstaller to remove)
- Try to use a USB port on the mainboard, rather than a USB hub (desktop PC)
- Try to change the port to 5000 (or 5001) in MyDrive Connect's settings
- Try to run the MyDrive Connect app as administrator
- Sometimes disabling caching large files helps too
- It is worth checking the USB power saver settings

- Any further issue: Try it on another PC, try it with different USB lead...the shorter the better (below steps are Windows specific)
- Whilst the device connected, remove the drivers from the Device Manager (Windows/Control Panel), DELETE the drivers
- Remove the MyDrive Connect application and run CCLEANER (will remove your history, cookies, etc by default)

- At the moment certain USB3 port looks like incompatible with the TT devices (those are usually coloured blue on the PC).
Could try BIOS update on the PC or enable "Legacy mode" for the USB ports in the BIOS (for further instructions, look for the user manual of your PC/mainboard)
- Don't use the magnetic mount whilst updating, connect the micro USB directly into the device
- Disable any network monitoring software
- Update one item at a time, don't select all.
Best order: NavCore/software - Map - QuickGPSfix - Speed Cams - Map Share Corrections (this is the smallest but longest in some cases)

Certain versions of Windows 10 preview are not compatible with some USB devices (TT included), mind you, at the time of this post W10 is not supported by TT yet.
Certain Mac versions (Yosemite) also have USB issues, but there is an official fix available, provided by Apple.
The latest version of MyDrive connect is not compatible with Windows XP SP2 and below, make sure that you update to SP3 and install ALL the other updates.


Also try this:

http://uk.support.tomtom.com/app/answers/detail/a_id/1898

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