Question

Cannot pair Android 9 device to Go 600


Last year when I got a new phone I downloaded the my drive app, and ran through the pair procedure fine, this year with a new android phone the apps ask me to scan the barcode to continue, that's not how the go 600 pairs so I cannot use either of our new phones with it.

Why did this change and how exactly do I go about speaking to tom tom about it?

4 replies

One thing to try, uninstall the app, re install app, reboot your tt and try again. Seems to be hit and miss sometimes. I un install app often since it eats my battery. GOOD LUCK, YOU NEED IT.
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Hi

Follow this video which tells you how to bypass Barcode which I think if you click on directs you to get the MyDrive App. As you have the App you don't need this.

https://www.youtube.com/watch?v=zPZ8b8X9nA0&t=2s&frags=pl%2Cwn

All the best.

Doug
well both of those sounded helpful, but my go 600 does not have a bluetooth option, I have to go into network settings to have it scan for a phone, but it does not actually find it.

again my question is I would like a phone number to contact support unless the replies here are from Tom Tom support.

Thank you
Userlevel 5
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Hi @mrhamster99

Sorry if my suggestion has not helped. I am not a TT employee.

Maybe the following may help otherwise below is the Customer support number for the US.


https://uk.support.tomtom.com/app/content/name/Connect/page/3

🇺🇸 United States
877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

I note there was an issue raised with Android 9 recently but don't know if that has been resolved.

Regards

Doug

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