Question

Battery not holding a charge GO5100


Can anyone advise me on getting a replacement battery in Sydney please? I have tried numerous times with Tom Tom with no luck as they are based in UK and advised to send the whole GPS to Victoria or send links that don't work. They replaced the cable and it worked for a little while and now as soon as the GPS is disconnected from the car (even after a days driving) it indicates low or empty battery. Very frustrating when you need it for directions when travelling. So hard to get answers from Tom Tom!!!

5 replies

Userlevel 7
Maybe here:
https://www.master-instruments.com.au/products/60185/GPSB-1697461.html

and a video to change the battery:

https://www.youtube.com/results?search_query=go+5100
Thank you dhn. I tried that link. My model is GO5100 and it is not listed as one of the models that they have batteries for.
Userlevel 7
Did you try calling them?
Userlevel 7
Badge +1
Hi all

@AnnetteB

This topic might interest you:
https://en.discussions.tomtom.com/tomtom-traffic-live-and-other-services-47/2g-vodafone-data-shutdown-in-australia-march-2018-1032204/index3.html#post1240066

You can contact Australian TomTom support to talk to them about not a battery problem but the loss of your live TomTom services that have a lifetime subscription.

by email:
https://au.support.tomtom.com/app/contact_incident/c/4754/p/2985/es/0

or
🇦🇺 Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST

Regards.
Userlevel 7
@AnnetteB

Think you will find that this one is compatible
https://www.master-instruments.com.au/products/62894/GPSB-AHL03711012-BP1.html

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