Question

Unanswered?


Userlevel 7
  • Exalted Vanguard
  • 8225 replies
Why no announcement about the new selection of "Unanswered"
https://en.discussions.tomtom.com/ now has
What else has changed?

5 replies

Userlevel 7
Badge +3
Hi Niall

This feature was implemented 5 days ago. We believe it will make it easier for our active users to help others, so lets see if the number of unanswered questions goes down. 😃

There are features that our service provided inSided keep implementing every now and then and so it becomes difficult to announce each one separately.

I will try to keep a track of this and see if I can keep you all posted! 😃

Thanks
Vikram 🙂
Userlevel 7
@VikramK

To reduce the number of "unanswered" requires the novice users, who have initialised a topic, to actually mark what the active users have given as an answer 😉
Userlevel 7
Badge +3
Niall wrote:

@VikramK



To reduce the number of "unanswered" requires the novice users, who have initialised a topic, to actually mark what the active users have given as an answer ;)





😃 Yeah, that is very true..

Depending on the situation, I do the following:

If the topic contains replies and one of the replies most likely is the correct answer to the question (e.g. if I know that the provided troubleshooting usually solves the issue), then I usually go ahead and mark this reply as the solution.

If the topic contains replies but the author never was active in that topic again, I usually would change the topic type from a question to a regular discussion topic. This way, potentially valuable tips for other users remain visible, but you prevent that these topics pollute our analytics and "unanswered questions" list.

-Vikram 🙂
Userlevel 7
@VikramK

More predominance should be given to this in that case https://en.discussions.tomtom.com/how-to-use-the-forum-35/how-to-use-likes-and-marked-solutions-289578 🙂
Userlevel 5
Niall wrote:

@VikramK

More predominance should be given to this in that case https://en.discussions.tomtom.com/how-to-use-the-forum-35/how-to-use-likes-and-marked-solutions-289578 :)



That actually made me laugh!!

When TomTom introduced this revised Forum Format/Software, I did point out that the WHOLE of that Section (how-to-use-the-forum) would need revising/updating!!

Surprise, surprise, I did NOT get a TomTom response - nor have they bothered to revise/update it!!

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