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Stickyness of Expanded and Compressed Forum Groups


tgold Author

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8 May 2017, 19:17

Has there been a change in how forums are compressed into groups and then expanded by clicking on the chevron next to the group name and how the status of that is saved and then restored in subsequent sessions?

For example this forum is one of five in the WELCOME group. Until a few days ago I could compress a group in which I had no interest and leave expanded those I wished to follow and read. And those group settings would be preserved for future sessions. But now my login restores the green bubble marks to show which forums contain unread topics but it no longer restores the status of the groupings and whether any is set to compacted or expanded.

26 comments

  • Niall

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    8 May 2017, 22:31

    I think InSided have been playing around with the forums and may have changed some of the cookies :(
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  • tgold Author

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    10 May 2017, 13:30

    Niall wrote:

    I think InSided have been playing around with the forums and may have changed some of the cookies :(

    Has anyone else lost their persistent cookies? Each time I now open a browser on TomTom Discussions I find that I need to log in, however a refresh/reload still has me logged in. I believe I now get only session cookies and nothing more permanent and this is new. Does anyone else see either this or something different?
  • dhn

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    10 May 2017, 14:45

    Yeah, as of a week or so ago, InSided changed the security settings such that an initial login session requires a login.
  • MikkoKMikkoK

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    10 May 2017, 16:47

    Hi all,

    The change in the login behaviour is from TomTom's side. It's a company wide security requirement as we have Single-Sing-On login on the tomtom.com domain and your accounts contain personal information, e.g. regarding your purchases.

    Cheers, Mikko
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  • tgold Author

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    10 May 2017, 18:17

    MikkoK wrote:

    The change in the login behaviour is from TomTom's side. It's a company wide security requirement as we have Single-Sing-On login on the tomtom.com domain and your accounts contain personal information, e.g. regarding your purchases.

    Thanks for that news. Any chance the login change was done in a manner that has caused the loss of persisting nested status as an unintended side-effect?
  • Niall

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    10 May 2017, 23:21

    @MikkoK

    TT seem to have screwed up big time as this screen can NOT be maintained

    Any refresh results in

    so what is the purpose of the compression of a group now?
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  • MikkoKMikkoK

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    11 May 2017, 12:37

    Hi all,

    I doubt that the change in the login behaviour could've caused this but I'll report this to InSided to be checked.

    Cheers, Mikko
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  • MikkoKMikkoK

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    16 May 2017, 16:45

    Hi all,

    This has now been fixed and the collapsing of categories stays through page refresh again :D

    Cheers, Mikko
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  • Niall

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    16 May 2017, 17:14

    @MikkoK

    Was that InSided or TT ?? ;)
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  • MikkoKMikkoK

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    16 May 2017, 17:16

    Niall wrote:

    @MikkoK

    Was that InSided or TT ?? ;)


    InSided
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  • tgold Author

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    24 May 2017, 00:51

    MikkoK wrote:

    This has now been fixed and the collapsing of categories stays through page refresh again :D

    I regret to report that the fix is not reliable. A quick refresh does maintain the nestings but too often I log in to find everything is expanded yet again.
  • MikkoKMikkoK

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    24 May 2017, 15:41

    Hi tgold,

    I think that's technically a different issue, but I'll double check with InSided. To my understanding this setting is only saved for the session and to do what you're requesting would require to save it into the cookie. You'll probably see a difference in this because we've recently changed the login behaviour for security reasons. You're now logged out every time you close your browser.

    Cheers, Mikko
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  • tgold Author

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    24 May 2017, 19:10

    Thanks you Mikko and All Hail the new Community Manager!

    This is yet another unfortunate degradation of the forum platform, along with the loss of RSS syndication and of permanent login.
  • Niall

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    6 July 2017, 09:52

    MikkoK wrote:

    Hi all,

    This has now been fixed and the collapsing of categories stays through page refresh again :D

    Cheers, Mikko



    That was 16 May! But it is back again :@
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  • MikkoKMikkoK

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    6 July 2017, 15:21

    Hi Niall,

    I can't reproduce it. I tried on Chrome and Firefox. Which browser are you using? Have you tried restarting the browser?

    Cheers, Mikko
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  • tfarabaugh

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    6 July 2017, 15:42

    It happened to me as recently as Tuesday on Chrome.
  • Niall

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    6 July 2017, 17:13

    Glad I am not the only that is using Chrome and having this problem.
    As I had to enable WebGL due to the route planner white screen problem the also required a restart of Chrome so will monitor this problem over the next few days
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  • MikkoKMikkoK

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    7 July 2017, 17:29

    Hi all,

    I'm also using Chrome and have WebGL - although I doubt it has any relation to this. I still can't reproduce this.

    Cheers, Mikko
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    7 July 2017, 20:36

    Just happened to me on Chrome. When I refreshed the page all the categories were again expanded. I have no idea if I am using webGL or not.
  • Niall

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    10 July 2017, 16:00

    Still seems to be expanding when computer is left on overnight and logged into the forum :(
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  • MikkoKMikkoK

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    11 July 2017, 14:59

    Hi all,

    That's strange. I still can't reproduce.

    Can you check your cookie settings and make sure cookies don't get deleted when you close the browser or similar.

    Cheers, Mikko
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  • Niall

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    11 July 2017, 15:42

    @MikkoK

    Here is maybe the culprit


    or even



    Why have InSided set an expiry date?
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  • MikkoKMikkoK

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    12 July 2017, 15:16

    Hi Niall,

    Good catch! I'll ask them about this.

    Cheers, Mikko
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  • tgold Author

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    19 July 2017, 18:43

    MikkoK wrote:

    Hi Niall,

    Good catch! I'll ask them about this.

    Cheers, Mikko

    I see the collapsed cookie now expires after 30 days (from the last change). To renew that lease, expand and re-collapse some group.
  • Niall

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    19 July 2017, 22:45

    From my observations though the collapse cookie is valid for one month, it is the CurrentUserDevice cookie expiry that triggers the expansion of the previously collapsed group(s)
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