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Recent GPS Quickfix has Failed SD

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renault, installation, GPS Quickfix,

Tim S Author

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Master Traveler
Replies: 4

19 April 2017, 11:00

Help. After a recent Quick fix GPS update my SD card wont work in the car, I get the hour glass screen then a black screen repeatedly. All the content appears to be on the card when its reconnected to TomTom Home on the PC. This is the Carminat (Renault) Built in TomTom.
Any help appreciated

Tim
  • dhn

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    Elite Vanguard
    Replies: 25893

    19 April 2017, 11:36

    Check with support:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • Tim S Author

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    Master Traveler
    Replies: 4

    20 April 2017, 12:37

    As the device is over five years old They wont do anything. They suggest check a forum
  • Troubadix12

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    Exalted Navigator
    Replies: 450
    Expert (Car navigation)

    Expert (Car navigation)

    20 April 2017, 15:47

    Hi Tim S,

    have you tried the following ...

    1) Backup the whole Content of your SD-Card to your PC/Mac
    2) delete the Content (not the folder itself) of the Folder "loopdir"

    But consider, you loose all Favorites, last Targets and personal settings.

    Regards

    Troubadix12
    ----------------------------------------------------------------------------------- TomTom Support via Telefon: Deutschland: 069 6630 8012 Mo - Fr: 09:00 - 17:30 Uhr Österreich: 0810 102 557 Mo - Fr: 09:00 - 17:30 Uhr Schweiz: 0844 0000 16 Mo - Fr: 09:00 - 17:30 Uhr . ----------------------------------------------------------------------------------- RLink und Navigationsgerät eines Drittherstellers, dessen Name nicht genannt werden darf, 6350 Live mit Upgrade auf 70 Premium Live Karte: Europe Q1-2016 Live-Dienste bis August 2016 (Ein Jahr kostenlos dazu wegen technischer Probleme) Der Trend geht zum Zweit-Navi ;-) Win10Pro 64Bit, FF 45.0.1
  • Tim S Author

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    Master Traveler
    Replies: 4

    21 April 2017, 09:27

    Tried this with no joy, still running the hourglass blank screen sequence. Looking like a new sat nav could be needed.
  • Troubadix12

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    Exalted Navigator
    Replies: 450
    Expert (Car navigation)

    Expert (Car navigation)

    21 April 2017, 09:50

    Hello Tim S,

    one Question: Is it a Carminat TomTom (older modell) or a Carminat TomTom 2.0 Live (newer modell)?

    Regards

    Troubadix12
    ----------------------------------------------------------------------------------- TomTom Support via Telefon: Deutschland: 069 6630 8012 Mo - Fr: 09:00 - 17:30 Uhr Österreich: 0810 102 557 Mo - Fr: 09:00 - 17:30 Uhr Schweiz: 0844 0000 16 Mo - Fr: 09:00 - 17:30 Uhr . ----------------------------------------------------------------------------------- RLink und Navigationsgerät eines Drittherstellers, dessen Name nicht genannt werden darf, 6350 Live mit Upgrade auf 70 Premium Live Karte: Europe Q1-2016 Live-Dienste bis August 2016 (Ein Jahr kostenlos dazu wegen technischer Probleme) Der Trend geht zum Zweit-Navi ;-) Win10Pro 64Bit, FF 45.0.1
  • Tim S Author

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    Master Traveler
    Replies: 4

    21 April 2017, 10:02

    It's Version 2.10.1.500 from a 2010 Renault scenic
  • Troubadix12

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    Exalted Navigator
    Replies: 450
    Expert (Car navigation)

    Expert (Car navigation)

    21 April 2017, 10:22

    Sorry, but 2.10.1.500 is the Version of the TTHome-Software.

    Insert SD-Card in your PC
    In TTHome look at "Help" - "System Information" -> scroll down to Point "* Connected device:" there should be the correct modell-type.

    a little below there should be more Informations about your device

    Point "ttgo.bif file contents:"
    There is a Line begin with "DeviceSerialNumber=XXXXXXXXXXXX". Please could you post the first two Letters?
    There is a Line begin with "ApplicationVersionVersionNumber="XXXX". Please could you post the Number?

    Regards

    Troubadix12
    ----------------------------------------------------------------------------------- TomTom Support via Telefon: Deutschland: 069 6630 8012 Mo - Fr: 09:00 - 17:30 Uhr Österreich: 0810 102 557 Mo - Fr: 09:00 - 17:30 Uhr Schweiz: 0844 0000 16 Mo - Fr: 09:00 - 17:30 Uhr . ----------------------------------------------------------------------------------- RLink und Navigationsgerät eines Drittherstellers, dessen Name nicht genannt werden darf, 6350 Live mit Upgrade auf 70 Premium Live Karte: Europe Q1-2016 Live-Dienste bis August 2016 (Ein Jahr kostenlos dazu wegen technischer Probleme) Der Trend geht zum Zweit-Navi ;-) Win10Pro 64Bit, FF 45.0.1
  • Tim S Author

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    Master Traveler
    Replies: 4

    21 April 2017, 10:26

    Device code is AK6Z****** and serial no starts IA5300
  • Troubadix12 Modbreak

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    Exalted Navigator
    Replies: 450
    Expert (Car navigation)

    Expert (Car navigation)

    21 April 2017, 11:00

    O.K. Thanks :)

    It is the "older" TT-Carminat (without Live-Services). I Ask, because it is a little bit different to the "TT-Carminat 2.0 Live"-Version.
    Have you ever purchased a Map or Map-update and Download a new Map?

    First of all, if you didn't have it already, make a manually full Backup of your SD-Card via Explorer (PC) / Finder (Mac) on your Harddisk without TTHome. Therefore exit TTHome (even at the Taskbar (PC) / Dock (Mac) too). Stop TTHome-Service. For Explorer change View-Options to see all Files/Folders (even System and Hidden too). Then make a full copy of your SD-Card in a folder of your own choice on your Harddisk (for example use Folder-Name "Carminat-Backup-yymmdd").

    Now there are a few possibilities, depend on what cause the reboot.

    Once (if you ever have purchased and download a new Map or MapUpdate) you can delete and reinstall the Map
    Second you can format the SD-Card, initialize it in your Carminat and reinstall the whole content of the SD-Card via TThome

    If you need help via Remote-Support (TeamViewer), write me a PN.

    Regards

    Troubadix12
    ----------------------------------------------------------------------------------- TomTom Support via Telefon: Deutschland: 069 6630 8012 Mo - Fr: 09:00 - 17:30 Uhr Österreich: 0810 102 557 Mo - Fr: 09:00 - 17:30 Uhr Schweiz: 0844 0000 16 Mo - Fr: 09:00 - 17:30 Uhr . ----------------------------------------------------------------------------------- RLink und Navigationsgerät eines Drittherstellers, dessen Name nicht genannt werden darf, 6350 Live mit Upgrade auf 70 Premium Live Karte: Europe Q1-2016 Live-Dienste bis August 2016 (Ein Jahr kostenlos dazu wegen technischer Probleme) Der Trend geht zum Zweit-Navi ;-) Win10Pro 64Bit, FF 45.0.1

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