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5 June 2011, 07:03
Our dealer too, seems to be concerned. They're going to take the car for a day and work with the unit so that they understand the problem. But I doubt there's anything they can do. They said after they'd documented the problem that they'd see what Subaru would do about it.
At this point, we think we want them to take it out and give us the money we paid for the option. Then we'll take it to a third party installer and have an aftermarket product installed that will work.
If they don't resolve this to our satisfaction, I think the Lemon Law is the right way to go. We paid a lot of money for a new car.... And this stinking TomTom runs the radio, the CD, the bluetooth and the Nav function. It renders an entire portion of the car's funtionality useless. We'll just return the car for our money, or get a replacement car from Subaru without the unit.
I was also thinking that Better Business Bureau might be helpful here.