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Solved: FIrst Impression of Eclipse II on Subaru Forester

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Seattleite Author

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Master Explorer
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5 June 2011, 07:03

While I usually don't post to boards such as this, my day long frustration and disappointment with the TomTom  Eclipse II in our new Subaru Forester is prompting me to post this warning to all consumers who are considering selecting this option on the Subaru.   I've spent the better part of an entire Saturday, trying to set up.... with limited success.... the TomTom Eclipse II that came with our new car.   Here's a list of the problems I have dealt with today:

 

1) When the unit booted up for the first time, all the on-screen menu language was in Dutch (I think).  It was supposed to let you choose what language you want to use.   But it didn't   The instruction manual was no help at all.   It just said to select your language preference on first boot up.  I wish that I had been able to.   The next three hours was spent online, on the phone with the dealer, playing with the device, trying to do anything at all ... including resetting it five times.... to get the language changed.   The dealer was no help at all.... Their suggestion was to order a new unit and hope that it asked for a language preference when it booted up for the first time.   Finally.... Finally.... I found a language preference option, buried deep, deep, on the eighth page of an on-screen submenu.  That's right.... 8 pages deep into a sub-menu all written in Dutch.   (I think I can almost speak the **bleep** language now, after this)  

 

2) Users manual is horrible.   Extremely abbreviated instructions are insufficient to guide you.  Website is worse.   Why doesn't TomTom put the name of their product on the product....or on the box.   You have to enter the serial number to even find out what product you own.   That took another 15 minutes to figure out.

 

3)   The Dutch product liability lawyers apparently  had too much to do with the on-screen menu planning.   Half the stuff you need to adjust isn't available on-screen unless the car is stopped, in park and the parking brake on.   After three hours messing with the thing, I found a way to override that and get the necessary menus to work while the car is driving.   Obviously you have to be careful and not get distracted.   But it's not always safe to stop in the middle of traffic, put the car in park, apply the brake, so that you can adjust a setting either.   I wonder how many accidents that will cause!

 

4)   It was a rare sunny day in Seattle.   Really a pleasure..... Except that in the bright sun the TomTom screen is impossible to see.   No amount of brightness adjustment could fix it.   Just glare.    This renders the device absolutely useless in the sun.   Good thing I live in Seattle.   I'll be able to use the TomTom about 70 percent of the time.   You live in Phoenix..... fuggitaboutit.

 

5)   If you turn on the headlights, the screen goes to the black night time option.   This is stupid.   It should just have a light sensor like my Garmin did and when it gets a certain level of dark outside, it makes the shift.    Really bad feature of this device.

 

6)   This is supposed to be an integrated unit with the Radio and CD.... But it doesn't turn down the Radio or CD volume when he directions voice is giving instructions.   What kind of integration is that?

 

In short.....I'm really, really disappointed and sickened that I spent as much money as I did to buy this option for the new car.   I thought it would be nice to have a built in, integrated unit..... And I'm going to give it a try..... Maybe I can get used to it.... (as long as it's a cloudy day and I can see the screen)    But I have a very strong suspician, that I'll be mounting the old Garmin on its windsheild suction mount like I did with my old car.   At least it works.   And I could buy ten of 'em for what I paid for this TomTom nightmare.

 

What a pitiful shame...... Shame,  shame, shame, on the people who designed this TomTom travesty and sent it to market..... and shame, shame, shame, on Subaru for putting in in their cars!

 

 

Marked as answer: Seattleite on 23 July 2011, 19:02

Our dealer too, seems to be concerned.   They're going to take the car for a day and work with the unit so that they understand the problem.   But I doubt there's anything they can do.   They said after they'd documented the problem that they'd see what Subaru would do about it.

 

At this point, we think we want them to take it out and give us the money we paid for the option.  Then we'll take it to a third party installer and have an aftermarket product installed that will work.  

 

If they don't resolve this to our satisfaction, I think the Lemon Law is the right way to go.   We paid a lot of money for a new car....  And this stinking TomTom runs the radio, the CD, the bluetooth and the Nav function.   It renders an entire portion of the car's funtionality useless.   We'll just return the car for our money, or get a replacement car from Subaru without the unit. 

 

I was also thinking that Better Business Bureau might be helpful here.  

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46 comments

  • Elliot

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    Master Explorer
    Replies: 5

    12 June 2011, 14:15

    I agree with your first impression - I feel much the same. I cannot believe I spent so much money are a device that is faulty in so many ways.

     

    PLEASE let me know how you were able to override the system! I almost had to order a new device from the dealer because I could not scroll among my ipod playlists (until I learned that I had to be in park with the parking break on). This is ridiculous - especially since an ipod can be connected through the AUX feature and allows scrolling.

     

    I'm planning a long car trip tomorrow and I don't want to have to keep pulling off the road to a complete stop with the parking break on to change on feature of the GPS. Please let me know how to override this.

     

    Thank you!

  • schmatti

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    Apprentice Traveler
    Replies: 2

    15 June 2011, 23:42

    Pull up slightly on the parking brake and you will likely find you can scroll, watch video, etc..  From what I have read online, there is some kind of switch in the parking brake that resticts the Tomtom devise when the car is in motion.  I have wedged an eyeglasses case (held up just slightly by the seats on either side) under the parking brake handle just enough to switch the Tomtom into user friendly mode but NOT enough to engage the brake.  Play with it and you will see what I mean.  Also, please write to Subaru (this is a Subaru thing - not a Tomtom thing).  I wrote to them and they basically blew me off with the usual song and dance about distracted drivers.  I told them they should remove all the seats from the car except the drivers seat as passengers could distract the driver.  Funny, I never heard back from them.  Still. I wish more people would give them feedback.  My front passenger (teen girl) NEEDS to be able to pick songs!  :O) 

     

    I've been using this thing for 2 months now and finally have the hang of it.  Pretty good little divise but it did take some time to get used to it. 

  • Petethecat

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    Outstanding Explorer
    Replies: 9

    29 June 2011, 14:42

    I second most all of what has been said here and will add some more.  I own two Subarus and just bought a 2011 with the TomTom and am really really disappointed.    The algorithms for route planning and time estimation are pure fantasy--at least where I live here in Maine----and Subaru's are practically the official state car in Maine.  I have reloaded the software, updated the maps, reset all the preferences (to ensure it is set on the fastest route, with toll roads,) and STILL the thing sends me substantially out of the way (20-40% out of the way), with unrealistically long travel times (20% to 60%), for every trip I have programmed in the first 2000 miles.  I am not sure what is wrong.  Google gives the right route and time information on its map/direction pages and my two portable Garmin units worked perfectly right out of the box---so it is not that these routes are not commonly known.  I have been unable to get anyone to help me from Subaru or TomTom.   I do not recommend buying a Subaru with the TomTom in dash system.  What you will have is a very unrelliable device (actually worse than that as it gives you bad information rather than simply failing) and it will be staring at you all the time you are driving--reminding you of your purchasing mistake as it confusingly  and counterintuitively runs the radio and phone options in your car as well.   As was said, the instruction manual is worthless as is the instructional DVD.  And the screen directions must make sense to the guy who programmed them, but I doubt if many folks are going to understand how it all works without multiple hours of experimentation.

     

    Subaru customer service told me to call the dealer.  Did that.  No response from the dealer.  Probably my last Subaru. Certainly would never recommend TomTom.  I am very disappointed in Subaru Customer service as well.  This is not what I expected.  I will probably drive to the dealership today (a circuitous 1 hour 28 minute trip according to Tom Tom that takes no longer than 55 minutes for anyone living here) to see if there is something wrong with this particular unit.  Seems like it is more than that, but one can hope.

     

     

     

     

  • Petethecat

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    30 June 2011, 18:43

    OK more on the saga of this device.  Went to the dealership and they  were very nice about it but were unable to make the thing work properly either.   A couple of techs spent more than an hour working on it and confirmed that indeed:  the device conjures up circuitous routes when set on ""fastest route". and that it estimates incredibly long ETAs for all trips off the interstate (they saw, for instance, that the device said it would take 1 hour 29 minutes to cover what Garmin and Google Maps correctly says is a 58 minute trip (there is only one road, so it could not get that wrong).   I took along printouts from Google maps, Mapquest, and my  portable Garmin Nuvi, which all agreed on the preferred routes and valid ETAs.   The TomTom route me 30 miles out of the way and added an hour to a trip beyond what all the other direction finders dictated on a 135 mile trip.   The dealer service folks said they were on the phone to the Subaru folks and no one has seen this before.  Maybe it is a glitch that only affects a certain geography (this does not seem likely), maybe this is simply a defective unit (this seems even less likely).  I wonder if there is anyone else out there who is using this system with success in other parts of the country.  Or here in Maine along the coast.   I expected to like one nav system better than the other.  I did not expect this one to be essentially useless.  At this point I would not trust this anywhere for any route recommendation or ETA.  It will be interesting to see what Subaru does next.  Or if we will ever discover what is the problem here.

  • schmatti

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    Apprentice Traveler
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    30 June 2011, 20:10

    I haven't tried this but I havn't had any difficulties yet (Maybe because I haven't gone anywhere...).  The link below is for a saftware that will integrate Google maps into your Tomtom. 

     

    http://www.janboersma.nl/gett/index.php

     

    I hope it works for you!  :) 

  • Seattleite Author

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    Master Explorer
    Replies: 5

    4 July 2011, 18:14

    Thanks for sharing your travails..... Sorry about the problems.   I'm just curious though.   Can you actually see that daggone screen.   When the sun is out, during they day, we can't see the screen even....  I'm not saying it's hard to see.... I'm saying it's impossible to see.   Anyone else having this problem..... Because if you are, I think we should organize a group to go back to Subaru and TomTom and DEMAND that they create a unit that can be plugged into this spot that's actually useful..... EIther that, or they should refund our money!

  • Petethecat

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    4 July 2011, 20:03

    I will agree that the screen is hard to see, particularly if you have the sunroof open.  I do not recall seeing a way to brighten the screen or increase the contrast as on my Garmin units.   But I would settle if the darn thing even worked correctly for its basic functions.  Something is very wrong here and I am getting nowhere with the folks.  As I said the dealer says they have never seen anything like it, but also acknowledge that they have not sold many of the installed navigation systems--most buyers must be smarter than me..  Someone suggested the Eclipse II just became available around the first of the year.   The dealer has been nice, has promised to follow through, spent a few hours trying to reset everything, they talked with Subaru while they were working on it-- acknowledged there is a problem, but were unsuccessful in providing a fix,  and I still have circuitous routes and irrationally long elapsed times.  It is totally useless device so I just wish it would go away.   I am very very sorry I got an installed navigation device in my new car.   Will never have another TomTom product after this.

     

     Does yours actually give you good directions (routes are the most direct? elapsed times are more or less credible?)   I used the computer version of the TomTom itinerary planning software that came with the device and it actually gives the correct routes and  realistic elapsed times for these trips from my home computer.  However, when I try to schedule those same trips with the same settings on the  Eclipse II it does not work.  I have downloaded all the new maps. updated the software on line,  rechecked all the settings,  The dealer has spent hours on it.  Something is very wrong.  I cannot believe that my unit is the only one that has this problem.  Seems like a programming error in the device itself.    If there are more of them with problems like we are experiencing, I think  we should go to other websites and alert potential buyers to avoid this thing.  I have already done all I can with Subaru and TomTom.   Maybe the holiday has interrupted their follow through, but I am not much impressed.

  • Seattleite Author

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    Master Explorer
    Replies: 5

    5 July 2011, 03:47

    Haven't noticed the route problem you're having..... MOst of my driving has been around Seattle, and it seems to do OK....But I can't see the screen.  I've set it on the highest brightness setting I can, but mostly it's just washed out and impossible to see when the sun is out.... We're kicking ourselves for purchasing the car with this installed option...... And my wife has now put her $100 Garmin up on the windshield so she has a navigation system she can use.   The little portable Garmin is twice as bright as the installed Tom Tom, and you can actually see what it's showing you.   I think TomTom and Subaru need to fix the unit that plugs into the car and replace all the old ones.   

  • Petethecat

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    Outstanding Explorer
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    5 July 2011, 12:08

    Since I have to use my Garmin if I actually want accurate directions and elapsed times,  i will compare the Garmin and TomTom units I have and let you know about the brightness issue on my units.  I think I noticed it was dimmer, but I have been able to read it, but it has not been very sunny here in the last month.  What is going on with the routes and elapsed time issues on my Eclipse II is spooky, because it appears to give OK information on short trips in urban areas, but is wildly unreliable if going a distance of over 40 miles..  It is not like the TomTom folks do not have the proper route and algorithms to get accurate elapsed times--as the itinerary planning software on their site calculates it correctly--it is that this device cannot perform the same function accurately.  You may find this out if you take a longer trip if this is a generic problem with this unit.. 

     

     I agree that Subaru and TomTom have something they apparently did not test very well or a significant quality control issue. .   If they cannot fix mine to give usable information I will continue to pursue them.  The dealer service people seem genuinely embarrassed about it all and promise to get it resolved, , but the response I got on the TomTom help site yesterday was completely incoherent (I may post it on this site so that folks can see how bad it can get) ----I think it was from someone who did not understand the English language.   Really horrible experience all around.   I did not know anything about TomTom before, but I expected more of Subaru.

     

       

  • Elliot

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    Master Explorer
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    5 July 2011, 15:34

    I would be interested in forming a group to put pressure on Subaru/Tom Tom to do something about this issue. I agree with all of the posts in this thread - the devise is useless. I would like mine to be uninstalled and replaced with a simple radio. I have a garmin GPS device I've been using instead of the Tom Tom anyway.

     

    I've been to two dealers re: this issue. One was not helpful at all, the other spent hours trying to fix the problem. I do not have time to wait around at the dealer when it appears that there is not a solution to this problem.

     

    Next steps?

  • Petethecat

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    6 July 2011, 00:10

    I am interested in forming a group.   I will continue to pursue this a bit further on my own.  I will eventually ask the dealer to give me compensation for the non functioning of the device and will take legal action after that.   Be sure to document you contacts with everyone in terms of dates, times, etc as this will be valuable if we get to a legal case on the matter. .  It would probably be good to go to other sites to warn potential Subaru buyers about these problems.   Our individual complaints are probably not making many waves as I would figure TomTom is inured to them.  I am really disappointed in Subaru.  I really thought they were a better company than this.  TomTom's response is pathetic. 

  • Seattleite Author

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    Master Explorer
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    6 July 2011, 06:42

    We agree.   Count us in.    I think the right thing to do would be to collect the names of everyone who:

     

    1)  Bught a Subaru with the Eclipse II and

    2)  Believes the device is unuseable and

    3)  Who can find no relief from the dealer

     

    And then to write a letter to Subaru Corporate Headquarters and to TomTom Corporate Headquarters seeking relief.  

     

    I'd be happy if they'd replace the detachable display unit with one that is useable.   But I think that owners should have an option of that, or getting their money back for the option, or having the unit removed and replaced with a radio and the difference in price.   (That way you can go out and buy a portable unit of your choice.) 

     

    What do you think of that?

     

     

  • Petethecat

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    6 July 2011, 13:13

    I agree entirely with your proposal.  We need to figure out how to get hold of others who are having this problem.

     

    I was on the phone with a TomTom technical service last night again (this is the third time trying this after twice trying the chat on line technical support with absurd results which I have copied and retained) .     The tech rep actually went over all the written documentation and responses and told me that she had had the same complaint from others with this and other units ("This is the second call today about the same problem today!"--it was recorded).    She said that she had filed a concern with the technical leadership about the matter and that they would get back to me in 48 hours about what they are going to do about it.  I have no faith whatsoever that anything will happen, but I will report back here.

     

    In the meantime, your options are exactly the right thing for us to ask for.   I am thinking one way to get the ball rolling is to approach a dealer and give them the ultimatum.   In some states, we have the right to return the car after getting them to fix it 3 times--I will check here in Maine.   I will move on it after I hear back from TomTom, but I am going on vacation today for a week, so it will have to wait.

     

    Thanks for your throughtful proposal.

     

     

  • brundlefly

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    11 July 2011, 16:33

    You may add owners of the 2011 Impreza Outback Sport model to the disappointed owners of the Eclipse II. I have had all the same issues you have been discussing plus the following:

     

    1. USB device spontaneously lost folders of music

    2. No capability to stream music through BLuetooth tho there are indications from Subaru this is supposed to be a feature

    3. Silly little things like the "shuffle" feature of music is reset each time you turn on the vehicle in USB mode and songs restart from the beginning. I have cheap stereos in other vehicle that support these capabilities so why not this one?

    4. Pedestrian navigation with tis device is almost useless as you have to be walking quickly for it to register movement. This makes it useless for things like geocaching.

     

    I'd be very interested in participating in a group complaint.

     

  • Elliot

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    Master Explorer
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    11 July 2011, 17:25

    I'm in as well.

     

    Issues:

     

    1. Phone syncs but address book does not download (what's the use of handsfree if I have to pick up my phone and scroll through the contact list to make a call?)

    2. Cannot connect ipod via Bluetooth

    3. Screen glare is terrible even when manually tilting the device

    4. Incorrect driving directions (!!!)

    5. Ipod connection does not recognize ipod (it used to, but even then the parking brake had to be engaged, therefore passengers could not use the screen to choose music)

     

    These are in addition to those that have already been listed.

     

    I've been to 2 dealiers to get some of these issues resolved (in MI and NC). They keep telling me they are going to contact their regional person, but are still not able to solve these problems. I will try again this week in NC since my contact person there has been the most helpful (or willing to help) thus far.

     

    I'm documenting my struggle with this and hope that collectively we can get this resolved. I'd be happy if they refunded my $$ and installed a stereo/CD/MP3 player and bluetooth through the steering wheel..

  • bobsinger

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    13 July 2011, 03:50

    I agree. I've had all the same issues and have tried the same fixes. It's a pretty awful unit. I have a 2-3 year old Garmin Nuvii that works such much better. It's constantly losing settings, etc. Yesterday, my configured computer voice disappeared and I had to reinstall it from the CD. How does that happen? It drove me insane scrolling through the list of voices that I don't have installed looking for the one that disappeared, trying to reconfigure it. And what's with the voice navigation feature...has anyone got that working let alone enabled? 

     

    I have no real hope that Subaru or TomTom will fix this situation, but I'd still be interested in pursuing it as part of a group effort. 

  • Petethecat

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    22 July 2011, 13:00

    I am still working this issue.   The problerm is not that this unit is poorly designed (although it obviously is awful) it is that it does not function for its intended purpose.   My local Subaru dealer appears to be on my side on this matter and the Service Manager agrees that there is a serious problem here and has been trying to get someone at Subaru to pay attention.   The Subaru hot line and chat lines have been useless:  Twice they have said they would get back to me.  Once they acknowledged that this unit has a serious problem that they were hearing about--NO response after that.  I have sent along a complaint to Consumer Reports.  Here is what I intend to do:

     

    Ultimatum to Subaru in order of preference:

    1. Fix the thing so it gives accurate directions and elapsed times similar to Garmin, Google, and Mapquest dirrectsion or Tom Tom's other units.  (I believe this may be impossible, but i will give them the chance)

    If not,

    2. Replace my radio with something without the navigation and refund the retail price to me of the difference I paid for the car with this device. (I am guessing this is the probably the most likely outcome.

    3. If #1 and #2 fail above, I will activate the "lemon law" in my state and return the car.   I like the car, but I am unwilling to be confronted by this awful, useless device each time I get in the car.

     

    Seems like TomTom is having other financial problems according to the news today.  I am sensing we are dealing with a company that is hatching its own demise.

  • cwalker

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    23 July 2011, 07:01

    I am the unproud owner of the original TomTom Eclipse.  That was a travesty from the start.  Everybody had problems with it.  See this thread http://www.gpsreview.net/tomtom-eclipse-avn2210p/ The newer generation is not new, and is no better.  Crutchfield stop selling them.

  • Seattleite Answer

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    23 July 2011, 19:02

    Our dealer too, seems to be concerned.   They're going to take the car for a day and work with the unit so that they understand the problem.   But I doubt there's anything they can do.   They said after they'd documented the problem that they'd see what Subaru would do about it.

     

    At this point, we think we want them to take it out and give us the money we paid for the option.  Then we'll take it to a third party installer and have an aftermarket product installed that will work.  

     

    If they don't resolve this to our satisfaction, I think the Lemon Law is the right way to go.   We paid a lot of money for a new car....  And this stinking TomTom runs the radio, the CD, the bluetooth and the Nav function.   It renders an entire portion of the car's funtionality useless.   We'll just return the car for our money, or get a replacement car from Subaru without the unit. 

     

    I was also thinking that Better Business Bureau might be helpful here.  

  • Elliot

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    23 July 2011, 19:56

    I live in Michigan. Does anyone have any suggestions for me on how to proceed? I've take the car to the dealer here in MI and they told me my phone was not compatible. I then took it to a dealer in NC since I was visiting and they were able to connect my phone, but not the address book. Either way, the bluetooth useless since callers cannot hear me when I'm talking to them using the that function.

     

    The is just one of the problems that I am having with the unit (not to mention misguided maps and driving instructions).

     

    Should I take it to the dealer in MI again? How do I need to document this so that I can use Lemon Law if need be?

     

    If I do get the unit replaced and the money refunded, the dealer said I would have to pay to have a new steering column installed if I wanted the blue tooth option and that would be over $500 and not covered under warranty.

     

    Thoughts?

     

    Thank you.

  • Seattleite Author

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    23 July 2011, 20:10

    I would think that under the lemon law, if it was determined that they sold you a car that didn't perform as advertised, that they would have to either replace the entire car with one that did function as advertised, or pay for some fix that would make it perform as advertised.   If they don't want to pay for the $500 steering column update to proivde you with handsfree functinality, they would always have the option to replace your entire car...... Maybe you should put it to them that way and see what they say. . 

     

     

  • Petethecat

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    20 August 2011, 14:57

    OK,  Subaru and the dealership replaced the Eclipse II with a new unit and it does the same thing the old one did:  It sends me on 40 mile detours on a 135 mile trip (an example---it does this on occasion--not every time) and gives grossly exaggerated elapsed times on others.  Interestingly, the TomTom site and the trip planner gives accurate routes and credible elapsed times for the very same trips---so it is quite obvious that there is something wrong with the programming of this particular unit.  The dealer has been very nice about it, but Subaru seems not to care.   People from TomTom and from Subaru online have both said they have heard about the problem  before and promise to "get back to me" and neither has.

     

    I think the contributor who said this was a problem with programming this unit was correct.  I would think that Subaru would be very concerned about this.  Actually, it would seem that TomTom would value their relationship with Subaru enough to look into it.  It is really surprising not to be able to penetrate either of their customer service fortresses.

     

     

  • jjbruce59

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    22 August 2011, 18:43

    Count me among the frustrated owners as well.  We purchased the Forester earlier this year and have been continually frustrated by it as well.  We have not experienced the navigation issues driving around Missouri, and we do not have trouble seeing the screen.  I agree with a previous poster that automatically putting the TomTom into night mode when the headlights are turned on is ridiculous.  Our biggest frustration is with the inability to access iPod navigation without having the car in Park and the Parking brake applied, and the fact that every time you turn off the car the shuffle setting on the iPod is reset to linear play.  I've done a little research on the net and discovered that you can (if you have an understanding of electronics, which I do) either hardwire or install a switch to simulate the application of the parking break, but I have not done that yet because I'm not sure that will solve the problem because the TomTom seems to look for the transmission to be in park as well.  Both of these problems (iPod menu activation and shuffle setting) seem to be clearly software/firmware issues with the Eclipse II that could be easily resolved via a software or firmware update to the unit, but it seems that TomTom is unwilling to do so.  I am also surprised that Subaru would allow this problem to be unresolved for so long.  We called our dealer shortly after we bought the car to ask about these issues, and they had no idea how to even operate the system, much less solve the problem.  Very poor product planning and quality control on Subaru's part.  If you need dissatisfied owners to join in getting Subaru's attention, count us in.

  • jjbruce59

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    Replies: 3

    24 August 2011, 22:12

    just to give you an update, I contacted Subaru with my frustrations and got the following response from their Customer/Dealer Services Department:

     

    "The design of the TomTom navigation system is per the design recommendations of Subaru.  While the navigation system is a TomTom product, it is in Subaru vehicles and built to our specifications.  It was our decision to have iPod and certain navigation system features grayed out while the vehicles are in motion. 

    As of now, Subaru of America has not announced plans to offer a modification/upgrade to change this functionality.  We can also not recommend that customers modify this functionality.  Some may do so; but, we could not recommend it. 

    One of our main responsibilities in this department is to make sure that our customers' concerns and feedback are reported to the appropriate departments.  Your message has been documented in our Customer/Dealer Services database.  This will allow for your message to be properly reviewed, tracked and considered by our Product Management Department.  Subaru is always striving to improve upon our products and appreciates when our customers bring their experiences, recommendations and concerns to our attention. 

    If a change does become available in the future, we will advise our customers of the change because of our documentation process. "

     

    At least I got a response.  I would recommend everyone who is dissatisfied with this Eclipse II navigation system contact Subaru and make their complaints known directly to them.  Maybe if enough of us complain directly to Subaru, they will decide to make a change.

     

    

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    Apprentice Traveler
    Replies: 2

    24 August 2011, 22:54

    So is this the reason I can't navigate through iPod and USB lists?  If I were parked, they would work, but if I am driving, they are limited?  Hmmm...I respect that Subaru wishes to keep its drivers safe, but if I have a passenger in my car, I'd like them to be able to manage the Nav and screen-based stereo controls.

     

    Couldn't it be linked to the sensor that turns the passenger airbag on and off?  My understanding is that the passenger airbag is only on when a person weighing 85 pounds or more is seated there.  What if the Nav and screen-based controls were disabled unless an "adult-sized" person were seated in the passenger seat?

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